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Client Support Coordinator

4 months ago

San Francisco, United States ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO Full time

**_Life changing work_**_ _**_* Welcoming staff
- Generous benefits
- Advancement opportunities_**

**_Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco._**

St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, Navigation Centers for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 125 employees working in 4 locations. We are proud of our diversity and of our more than 150 year history of helping others in San Francisco. St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.
**SUMMARY**:
Under the supervision of the Shift Supervisor, the Client Support Coordinator is responsible for handling client intakes and services to clients. Problem solving with the clients is a key part of this position. This position will ensure the safety of the Navigation Center by monitoring activities of the clients and controlling activities when necessary. This is a Full-Time, Non-exempt, Union position.

**SCHEDULE**: Hiring for **Swing Shift (4:00pm to 12:30am) and Graveyard Shift (Midnight to 8:30am)**

**HOURLY PAY AND BENEFIT OVERVIEW**:
This position pays $25.00 per hour. Kaiser HMO paid in full for employee. Voluntary dental, life, and vision insurance. 403b retirement plan with employer paid match after 1 year of employment. Ten vacation and ten sick days accrued per year. Two personal floating holidays and twelve and a half holidays offered per year. Employee Assistance Program.

**RESPONSIBILITIES**:

- Work with clients to resolve problems.
- Assist with providing resource and referral information for clients.
- Assist clients with navigating the criteria for housing.
- Responsible for respectful and courteous treatment of all clients at all times.
- Monitor and control activities in the Navigation Center ensuring the safety of clients and staff.
- Deliver client food.
- Assist with maintenance and cleanliness of shelter.
- Carry protective gloves at all times and use them as appropriate.
- Follow and maintain rules and regulations described in the Navigation Center’s operations manual.
- Implement and adhere to Standards of Care per City/County legislation.
- Enter client data into database using provided software program.
- Make area checks as assigned.
- Perform bed checks.
- Distribute and collect blankets and towels.
- Attend monthly all-staff meetings.
- Perform other appropriate duties as assigned.

**QUALIFICATIONS**:

- High school degree or equivalent work experience. AA degree preferred.
- One year experience working with diverse populations in a non-profit setting.
- Excellent customer service skills.
- Good communication skills, both verbal, reading and written.
- Enthusiastic about service others.
- Experience with and the ability to work with men and women who are chronically homeless, substance users and /or mentally ill.
- Ability to maintain accurate records.
- Ability to work well under pressure and in crisis situations.
- Ability to follow rules and supervisor’s instructions.
- Proficient in data entry, learning new software and Microsoft Word.
- Demonstrated use of Vincentian values such as respect, dignity, integrity, collaboration, justice, stewardship, compassionate service, client advocacy, resourcefulness and excellence.
- Ability to maintain professional boundaries with guests, volunteers and staff.
- Commitment to the mission of St. Vincent de Paul Society of San Francisco.

**Covid vaccination with booster and TB clearance required.**

**_ Background Check completed upon acceptance of job offer._**

**St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer.**

**Pursuant to the San Francisco Fair Chance Ordinance **we will consider for employment qualified applicants with arrest and conviction records.**

Hiring for Swing Shift (4:00pm to 12:30am) and Graveyard Shift (Midnight to 8:30am)