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Client Support Specialist
2 months ago
The Client Support Specialist role is dedicated to delivering outstanding service to clients in a courteous and professional manner. This position involves managing incoming inquiries with the goal of achieving resolution in a single interaction. Address and resolve issues related to discrepancies and customer feedback to maintain high levels of client satisfaction. Responsible for reviewing company service initiatives to ensure adherence to 100% follow-up through client callbacks.
COMPENSATION: The hourly wage for this role is $24.00 to $24.00, influenced by various factors including the applicant's skills and qualifications, relevant degrees and certifications, previous work experience, market data, and other pertinent elements. Additional earnings may include bonuses or commissions where applicable. This represents Aramark's good faith and reasonable estimate of the compensation range for this position at the time of posting.
If selected, the employee will be in an 'at-will position,' and Aramark reserves the right to adjust base salary (along with any other discretionary payment or compensation program) at any time and for any reason, including but not limited to individual performance, team performance, and market conditions.
JOB TYPE: Full-Time
SHIFT: Nights and Weekends
NOTE: A background check and drug screening are required prior to finalizing the hiring process.
Key Responsibilities- Exhibits active, personal, daily engagement, visibility, open-mindedness, and professionalism towards Support Services, staff, internal and external clients, and suppliers.
- Maintains necessary departmental documentation, reports, and files in accordance with established policies and procedures while ensuring timely processing and distribution of reports.
- Handles and processes electronic or telephonic orders/requests.
- Customer Service Operations
- Monitors general email correspondence
- Conducts service callbacks
- Coordinates Patient Transport dispatch
- Submits work orders for service requests
This job description does not encompass a complete list of all required tasks, duties, or responsibilities. Job responsibilities may evolve, or new ones may be assigned at any time with or without notice.
Qualifications? 3-5 years of relevant work experience preferred.
? High School Diploma required; Associate's Degree preferred.
? Proficiency in MS Office, particularly Excel, is required.
? Strong communication abilities.
? Excellent customer service and administrative skills are essential.
? Capability to foster and maintain positive working relationships with others.
? Detail-oriented, capable of multitasking, with strong organizational skills.
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth.
