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Technical Support Analyst

3 months ago

Boca Raton, United States Logitix Full time

**Who We Are**

Logitix is the premier secondary market partner in the sport and live event space. We provide our partners with unmatched pricing and inventory strategies, a tailored data and analytics platform, and proprietary technology and tools to maximize revenue yield while broadening distribution.

Logitix’s team of executives includes seasoned primary and secondary market industry veterans that have extensive experience in crafting business plans. These business plans have successfully assisted our partners in achieving incremental revenue while protecting the team brand all while strengthening the core of their business - the season ticket member.

Logitix is ideal for an applicant looking to be part of an energetic and flexible workplace that emphasizes teamwork and personal growth. The Logitix team is looking to add a Technical Support Analyst to our roster of industry thought leaders while continuing to provide our partner teams and content rightsholders with best-in-class service and results.

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**Position Summary**

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**Responsibilities **include but are not limited to:

- Gain expert knowledge of Logitix software solutions and become proficient in troubleshooting and resolving escalated "Tier 2 issues".
- Serve as a liaison between support and engineering teams to facilitate issue resolution and provide timely updates to customers.
- Assess the impact of support issues and prioritize them accordingly, collaborating with stakeholders to ensure timely resolution.
- Communicate timelines and expectations for development fixes to customers
and internal teams

**Skills and Qualifications**
- A creative problem solver with a positive attitude.
- Tech-savvy with experience and interest in web technologies, databases, or software development (technical degree is NOT required, but a technical curiosity is necessary)
- Comfortable testing and experimenting to find solutions.
- Innovative thinker with strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Ideally, have experience in the primary or secondary ticketing industry (not required but a plus)