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Inside Sales
4 months ago
K&M Steam Cleaning is a professional cleaning company in Austin that offers various services for homes and businesses. We are seeking a motivated and customer-oriented individual to join our team as an Inside Sales Specialist (Cleaning Expert) at our office near the Domain.
Qualifications:
- 1-2 years of customer service/call center experience
- Strong organizational skills
- Attention to detail
- Excellent verbal and written communication skills
- Ability to analyze and resolve problems quickly and independently
- Technical skills: proficiency in Microsoft Office Suite or Google Docs (including Excel or Sheets) and a typing speed of 50-60 WPM
**Responsibilities**:
- Develop comprehensive knowledge of K&M Steam Cleaning technology
- Follow phone and digital communications scripting to support company policies and procedures
- Schedule and route appointments
- Respond to incoming calls and internet inquiries
- Provide appointment reminders
- Assist with customer invoice reviews
- Assist with service route management
Schedule:
- Days/hours can vary based on business needs
- Our Call Center is staffed from 8:00 am-6:00 pm, Monday through Saturday
K&M Steam Cleaning offers an inclusive and diverse work culture. We are employee-focused and offer team-building events, BBQs, and outings. We are committed to your success and offer opportunities for personal and professional growth. At K&M, you can leverage your talents and be part of a collaborative and team-oriented work environment.
Pay: $20.00 - $25.00 per hour
Compensation package:
- Bonus opportunities
- Signing bonus
Schedule:
- 8 hour shift
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
