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Patient Experience Coordinator Position

4 months ago

Newport Beach, United States Functional Restoration Institute Full time

**Patient Experience Coordinator Position at Functional Restoration Institute**

Hello My name is Dr. Sani Kohen, and I am the founder of the Functional Restoration Institute, located in Newport Beach, CA. We specialize in Chiropractic Sports Medicine and Functional Medicine, focusing on comprehensive healthcare solutions.

**Responsibilities**:

- **Lead Generation**: Manage lead generation and follow-up processes to ensure a seamless patient experience.
- **Social Media Management**: Manage our social media platforms, including content creation, scheduling, and engagement.
- **Branding Support**: Ensure all content aligns with our brand voice and messaging guidelines.
- **Creative Initiatives**: Propose and implement creative initiatives to attract prospects and convert leads.
- **Marketing Collaboration**: Collaborate with our marketing team to identify and execute campaigns to drive traffic and engagement.
- **Data Analysis**: Analyze marketing data and user feedback to assist in developing future marketing strategies.
- **Administrative Support**: Maintain and update patient records and appointment schedules. Support the team in various administrative tasks to ensure smooth operations.
- **PR and Influencer Campaigns**: Coordinate and assist with PR and influencer campaigns, including content creation and event planning.

**Key Skills and Qualifications**:

- **Communication Skills**: Excellent customer service and communication skills, both written and verbal.
- **Social Media Proficiency**: Proficiency in managing social media platforms (YouTube, Instagram, TikTok, Facebook, X) and understanding their algorithms and best practices.
- **Organizational Skills**: Strong organizational skills and attention to detail.
- **Multitasking**: Ability to thrive in a fast-paced, multi-faceted environment and manage multiple projects simultaneously.
- **Creative Problem-Solving**: Creative problem-solving skills and a results-driven mindset.
- **Brand Positioning**: Understanding of brand positioning and storytelling.
- **Healthcare Experience**: Experience in healthcare settings is advantageous but not required.
- **Sales Skills**: Strong sales skills with the ability to persuade and guide potential clients.
- **Health-Minded**: Aligned with the mission of comprehensive, individualized care.

**What We Offer**:

- **Growth Potential**: Opportunities for growth within the practice.
- **Healthcare Benefits**: Complimentary Chiropractic Sports Medicine and Functional Medicine services for you and discounted rates for immediate family members.

**Schedule**:

- **In-Person Availability**: Required Monday-Thursday, 9:00 AM - 6:00 PM.
- **Remote Availability**: Expected to work and be accessible for patient communication and other tasks Monday-Friday, 9:00 AM - 6:00 PM.

I look forward to exploring the potential for you to join our team and help enhance our operational practices at the Functional Restoration Institute.

Pay: From $16.00 per hour

Expected hours: 30 - 45 per week

**Benefits**:

- Employee discount
- Flexible schedule
- Professional development assistance

Schedule:

- Day shift

Work setting:

- Clinic
- In-person

Application Question(s):

- Are you capable of multitasking and adaptable to taking on various roles?
- Do you see this as a short-term role or do you see yourself working in this position long-term if everything goes well?
- Are you willing to attend seminars and workshops to enhance your skills needed for the position?

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Newport Beach, CA 92660 (required)

Ability to Relocate:

- Newport Beach, CA 92660: Relocate before starting work (required)

Work Location: In person