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Account Executive, Group Sales
4 months ago
**LEGENDS**
**ATTRACTIONS**
Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.
- Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
- Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
- Re-imagined dining experiences to delight local foodies
- Leading-edge technology and innovation to drive interactivity and create fully immersive experiences
Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.
**ONE WORLD OBSERVATORY**
Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 - One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City’s signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.
**THE ROLE***
The Account Executive, Group Sales will be responsible for managing and retaining designated group sales clients within the tourism and travel space. The primary focus of this role will be to provide dedicated service to assigned clients and to develop the current and continued business with One World Observatory. This includes upselling new and existing products to improve the client experience and cultivating referral leads.
This individual will also assist the group sales staff on a day to day basis by leading ongoing communications with our Guest Services team and fulfilling invoice and ticket requests as needed. Additionally, the Account Executive, Group Services will pro-actively assist in developing future programs that will benefit the Observatory’s long-term sales goals. The role reports to the Manager of Tourism & Trade Sales.
**ESSENTIAL FUNCTIONS**
- Achieve monthly & yearly ticket and revenue targets set forth by management
- Provide superior service to current clients, partners, and prospects, including managing the booking process from lead generation to reservation, invoicing, payment, and ticket fulfillment
- Develop client relationships to ensure long-term business
- Generate new sales leads through self-prospecting, current client networks, and other company provided resources
- Maintain detailed and comprehensive records via venue’s designated CRM
- Perform variety of responsibilities during group visits, other group events, etc. to support client needs or to promote venue’s products and services
- Attend some networking events and possibly tradeshows or sales missions with management support
**QUALIFICATIONS**
- Bachelor’s Degree
- Proficient in Microsoft Office
- 1 to 2 years of professional work experience in attractions, sports, or entertainment with a group sales background is a plus
- Committed to success with a desire to excel within a team environment
- Able to demonstrate flexibility and quickly adapt to change while continuing to be productive and positive team member
- Strong communication and interpersonal skills — diplomatic, tactful, customer-focused with a professional phone manner and ability to interact with a variety of clients
- Coachable and hardworking and willingness to work in a fast-paced and fun environment
- Desire to grow a fruitful career in attractions, sports and entertainment
- Experience with sales CRM is a plus
- Bilingual a plus
**COMPENSATION**:
**$50,000 + commission;** a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan
**WORKING CONDITIONS**:
**Location: On-Site**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information._
**Experience**: Required
- 1 - 2 years: Time spent i
