Help Desk Analyst

2 weeks ago

New York, United States Metropolitan Transportation Authority Full time

**Description**

POSTING NO.

7055

JOB TITLE:
Help Desk Analyst - Positive Tain Control (PTC Office)

DEPT/DIV:
Maintenance of Way

WORK LOCATION:
Various

FULL/PART-TIME

FULL

SALARY RANGE:
$73,941.00 - $97,047.83

DEADLINE:
May 1, 2024

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

Opening:
MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

Position Objective:
This position supports the PTC Office in providing technical assistance to various stakeholders. This position also assists with monitoring the PTC Network Management System and the PTC Office Subsystem with control centers at Grand Central and North White Plains and Remote Maintenance Servers and workstations throughout the operating territory.

**Responsibilities**:

- Provide technical assistance and support in person, via phone, and remotely related to the Positive Train Control computer systems, hardware, and software. Perform field and remote troubleshooting through diagnostic techniques on the PTC system.
- Provide 24/7 monitoring of the PTC Network Management System in collaboration with the PTC System Administration and Engineering team providing active directory support, answering queries, addressing end users and system issues, and recording events, problems, and solutions in the PTC database logging system.
- Interact with multiple external and internal teams and operating departments to support the investigation of failures and provide feedback to the appropriate stakeholders.
- Assist the PTC System Administration and Engineering team providing support with installation and testing associated with the federally mandated Positive Train Control system.

Required Knowledge/Skills/Abilities:

- Strong knowledge of Windows Server configuration and deployment skills.
- Strong knowledge of Windows Desktop configuration and deployment skills.
- Knowledge of VMWARE or comparable virtual deployment.
- Strong knowledge of Windows Active Directory Services configuration and deployment skills.
- Knowledge of Storage Area Network (SAN) configuration and deployment.
- Strong analytical skills to analyze new and existing products, equipment, and/or procedures.
- Strong verbal and written communication skills.
- Must be able to work in a high-profile/high-pressure environment.
- Must be able to manage complex multi-discipline projects.
- Knowledge of Auto CAD, Visio, or comparable programs.
- Strong interpersonal skills with the ability to interact with internal departments and outside agencies.
- Must be able to implement and participate in Metro-North Railroads Priority One Safety Program.
- 24-hour 7-day availability required.
- Valid drivers license.

Required Education and Experience:

- Bachelors degree in Electrical Engineering, Computer Engineering, or Information Systems or a related science.
- Two (2) years of experience encompassing servers, workstations, and operating systems to include all aspects of Hardware systems administration.

OR
- Associate degree in a related computer science, information systems, or equivalent. Demonstrated equivalent experience, education, and/or technical credentials to include two (2) additional years of related experience may be considered in place of a degree.
- Two (2) years of experience encompassing servers, workstations, and operating systems to include all aspects of Hardware systems administration.

Preferred Knowledge/Skills/Abilities:

- CCNA, MS Certification

Preferred Education/Experience/Training:

- Familiarity with Metro-North Policies and Procedures.
- Knowledge of CFR 49 Part 236, subparts H and I requirements.

Other Information

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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