IT Help Desk

3 weeks ago


New York, United States Intellipro Group Inc Full time

**Title: IT Help Desk Analyst**

**Location: New York, NY 10001 (Onsite)**

**Contract: 6+ months contract with possibility of extension**

**Pay Rate - $29/hr on W2**

**APN ID - #139242**

Company is seeking a Full-Time IT Desktop Analyst who will be responsible for providing IT support onsite and over the phone for all company locations.

**Job Function**
Responsibilities include, but are not limited to:

- Troubleshoot hardware and software issues courteously and expeditiously
- Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution
- Stage and configure new and existing desktops/laptops/peripherals
- Act as first and second level support for computer upgrades and installations
- Assist in hardware and software asset management
- Assist in the hardware warranty repair process
- Participate in continuous development of problem solving techniques, and the creation of more efficient support methods.
- Must be proficient in PC and MAC.
- Provide meeting support.
- Performs other related as assigned.

**About Us**:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

**Job Types**: Full-time, Contract

Pay: $29.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Are you comfortable working for 6+ months contract position with possibility of extension?
- Do you have experience with Citrix and ServiceNow?

Work Location: In person



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