ISP Help Desk Analyst

2 weeks ago


New York, United States Intermax Networks Full time

Description We are seeking a self-motivated individual for an entry level help desk position with strong customer service skills and an aptitude for technology to join our fast growing internet company. As a member of the Help Desk, you will be responsible for managing tickets in our service queue and assisting customers by troubleshooting issues with their internet service.This could be a good first step in building an IT career. Help Desk Operations Provide professional, friendly technical support. Respond to, diagnose, and resolve requests for assistance, and follow-up on end-user issues to ensure customer satisfaction. Create timely and accurate documentation of end-user interactions. Create timely and accurate documentation of issue escalations. Perform basic upgrades of customer equipment. Troubleshooting customer connections on different media like: Fixed Wireless Coax Cable Plant Buildings wired for internet Fiber to the Home connections Other duties as assigned Requirements Ability to build rapport with clients. Enjoy communicating with people about I.T. Strong written and verbal communication skills. Strong troubleshooting and critical thinking skills. Possess the ability to communicate technical concepts to a wide variety of clients with an array of different technical skills levels. Positive attitude Experience working with customers over the telephone is a benefit. Willingness to think outside the box.

#J-18808-Ljbffr


  • IT Help Desk

    7 days ago


    New York, United States Intellipro Group Inc Full time

    **Title: IT Help Desk Analyst** **Location: New York, NY 10001 (Onsite)** **Contract: 6+ months contract with possibility of extension** **Pay Rate - $29/hr on W2** **APN ID - #139242** Company is seeking a Full-Time IT Desktop Analyst who will be responsible for providing IT support onsite and over the phone for all company locations. **Job...


  • New York, United States TEKConn Services Inc. Full time

    Job DescriptionJob DescriptionAre you looking for a position where you can grow technically and professionally?Do you like learning new technologies and helping people resolve computer problems?We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite...


  • New York, United States TEKConn Services Inc. Full time

    Are you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of...


  • New York, United States TEKConn, Inc. Full time

    Are you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of the...


  • New York County, New York, United States TEKConn Services Inc. Full time

    Are you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As...

  • Help Desk Technician

    7 hours ago


    New York, United States Bank Street College of Education Full time

    JOB DESCRIPTION Part-Time Help Desk Technician The Part-Time Help Desk Technician responds to the College's Help Desk activities and performs a variety of complex tasks, including level 1 and level 2 Help Desk Support. The Help Desk Technicians are responsible to cover the Help Desk from 8AM - 8PM with staggering schedules; they are also critical in covering...

  • Help Desk Support

    2 weeks ago


    New York, United States Talon Professional Services Full time

    Job Title: Help Desk Support (Tier 1) Term: Contract – 3 months Remote Status: Onsite Hours: 40 hours a week Top Skills: Must have at least 1 year of experience in a corporate setting Create tickets and onsite troubleshooting "Smart hands experience" = remote IT support along with experience working with monitors, printers, various hardware, and end user...

  • Help Desk

    1 week ago


    New York, United States CareerBuilder Full time

    At Sweeney Conrad, our foundation of people first begins with our employeesbecause we know the success of our firm stems from the relationships within it. We consider our employees family and foster a positive work culture, encouraging a healthy balance between work and life; building a career over having a job; continuing education and skill development;...


  • New York, United States TWO95 International Full time

    Title: IT Help Desk Technician Duration: 6+ Months Contract Location: Manhattan, NYC Rate: $OPEN Requirements 6+ Years Experience Implemented processes and procedures Manage targets and KPIs for Help desk Setup, configured and on-going management of reports for Help desk. Reports dashboard Handling tickets and advanced customer queries First...


  • New York, United States Adaptation Full time

    We are looking for multiple Help Desk/IT Product Support Analysts to join our team to help support a large IT Support Team program. Location:This position will be remote temporarily, then eventually moving to onsite in Manhattan. Shifts Available:1. 11PM - 8AM Days to be determined Job Requirements: • Outstanding verbal and written communication skills...

  • Help Desk Technician

    3 hours ago


    New York, United States God's Love We Deliver Full time

    The Help Desk Technician supports desktop, laptop, phone, and related infrastructure systems for God’s Love We Deliver, focusing on user support. This person works closely with the Systems team, vendors, and third-party consultants to ensure IT systems function to a level that meets staff needs. Key duties include responding to IT tickets, preparing...

  • Help Desk Specialist

    2 weeks ago


    New York, United States Baseil Associates Inc. Full time

    Job DescriptionJob DescriptionPremier law firm seeks IT/Help Desk support to join their team. This is a hybrid position - 3 days home/2 days in office. You will provide day-to-day front line customer support to end-users of the firm’s full scope of information technology, including, but not limited to, desktop hardware and applications, mobile devices...


  • Manhattan, New York, United States Two95 International Inc. Full time

    Title: IT Help Desk Technician Duration: 6+ Months Contract Location: Manhattan, NYC Rate: $OPEN Requirements 6+ Years Experience Implemented processes and procedures Manage targets and KPIs for Help desk Setup, configured and on-going management of reports for Help desk. Reports dashboard Handling tickets and advanced customer queries First...


  • New York, United States City of New York Full time

    The New York County District Attorney’s Office (DANY) has an opening for an IT Help Desk Specialist in its IT Department. In this position the Specialist is responsible for providing prompt and efficient technical support with varying degrees of complexity for all levels of DANY staff. Responsibilities include but are not limited to: -Perform...

  • Help Desk Engineer

    3 days ago


    New York, United States Consuro Full time

    DESCRIPTION We are in search of a Windows Help Desk Engineer to join our team in the San Antonio area. While we are headquarted in downtown Fort Worth, we have clients across the state and need additional support covering this location. This position requires a balance of strong technical desktop support skills and excellent communication abilities. This is...


  • New York, United States CareerBuilder Full time

    This role will be supporting the Persistent Cyber Training Environment (PCTE) platform. This person will be leading the help desk team as a Tier lll engineer, providing IT support and ensuring that the solutions align with the strategic objectives of the customer You will be a member of the platform support team, and provide service design, transition, and...


  • New York, United States Latitude Full time

    Job Description: * Perform advanced-level analyzing and troubleshooting of hardware and software issues. * Plan, design and implement technology rollouts that may require off-hours or weekend work. * Perform server and user account administration including managing network security for files and folders. * Overall responsibility for local Audio-Visual (AV)...

  • Help Desk Specialist

    2 weeks ago


    New York, United States Mitchell Martin Inc. Full time

    Help Desk SpecialistMidtown, NYC - OnsiteContract to HireResponsibilities:As a member of the technology and innovations team you will partner with senior IT team members and assist users in determining root cause of issues and applying preventative including but not limited to SCCM, MS Active Directory; Antivirus, Firewalls, Routers, Switches, and Office...

  • Help Desk Specialist

    2 weeks ago


    New York, United States Mitchell Martin Inc. Full time

    Help Desk SpecialistMidtown, NYC - OnsiteContract to HireResponsibilities:As a member of the technology and innovations team you will partner with senior IT team members and assist users in determining root cause of issues and applying preventative including but not limited to SCCM, MS Active Directory; Antivirus, Firewalls, Routers, Switches, and Office...


  • New York, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionJob Description:* Perform advanced-level analyzing and troubleshooting of hardware and software issues.* Plan, design and implement technology rollouts that may require off-hours or weekend work.* Perform server and user account administration including managing network security for files and folders.* Overall responsibility for...