Help Desk

4 weeks ago

New York, United States CareerBuilder Full time

At Sweeney Conrad, our foundation of people first begins with our employeesbecause we know the success of our firm stems from the relationships within it. We consider our employees family and foster a positive work culture, encouraging a healthy balance between work and life; building a career over having a job; continuing education and skill development; and being actively involved in the Puget Sound community where we live, work, and play.

Help Desk Associate
As a Help Desk Associate, you'll provide vital internal support, ensuring the smooth daily operation of end-user hardware, software, and systems. This includes tasks such as installations, troubleshooting, maintenance, equipment allocation, and training. You'll collaborate closely with our Systems Administrator and Managed Service Provider (MSP) to maintain the security, efficiency, and reliability of our computing environment.

The ideal candidate will not only bring technical expertise but also a welcoming personality, with strong interpersonal skills that bridge the gap between technical and non-technical users. Your role is pivotal in creating an accessible and supportive tech environment for all team members.

Essential duties will include:
End-User Support
Assist end-users with daily operation of applications and systems using the provided service desk platform
Assist with technology implementation and roll-outs
Maintain policies, procedures, and technical documentation
Provide technical assistance for in-office and work-from-home (WFH) end-users

Application Support
Escalate issues appropriately to vendor support with appropriate documentation and follow-up in the service desk platform
Stay abreast of key vendor application and support news, release notes, etc.
Assist existing Systems Administrator and MSP in testing and evaluating new solutions

Infrastructure Support
Support

regular hardware and software maintenance tasks including installation of rack mounted equipment, cabling, setting up of monitors and docking stations, etc.

Administrative Tasks
Works independently with a minimum of supervision
Follows all policies and procedures established by Sweeney Conrad
Perform other duties as assigned

Physical Demands and Work Environment:
Work is in standard office environment, but frequent movement around office required
Extensive use of computer and keyboard required for most of the work day including constant sitting
Occasional reaching over shoulder, reaching over head, and reaching outward
Frequent sitting, standing, and walking on normal surfaces
Occasional lifting and carrying of 11-20 lbs
Occasional pushing and pulling of under 100 lbs
Occasional bending and similar physical actions

The successful candidate will have:
Minimum 3-5 years of practical IT experience, preferred background working with high-touch end-users in a professional environment
Technical proficiency in networking, operating systems (including recent versions of Microsoft Windows, Windows Server, Active Directory, and M365)
Preferred experience in implementation experience and some project management preferred
Strong problem solving and analytical skills
High level of enthusiasm to work collaboratively in a team environment to meet and exceed expectations for internal and external clients
Ability to work independently and is self-motivated to complete tasks and assignments with a minimum amount of supervision
Experience in managing multiple tasks and in organizing and prioritizing work assignments and ongoing duties in high pressure environment
Ability to communicate effectively and timely in writing and verbally with colleagues, clients, and other external partners
Ability to handle confidential information
Ability to work effectively in a diverse team environment

Preferred Experience and Certifications:
CompTIA: A+ Certification, Network+
Cisco: Network Associate (CCNA)
Microsoft: Information Technology Infrastructure Library (ITIL) Foundation, Windows Server Administration Fundamentals

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