Service Desk Analyst II
3 weeks ago
Job Purpose This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary support in order to address the customer's issues and/or requests in a manner that meets or exceeds agreed upon Service Level Agreements (SLAs) within operations. In addition, Analyst II will be a catalyst for building the knowledge base and also act as a process escalation point for Analyst I resources. Essential Functions Serve as escalation for internal/external customer for incidents, requests, and inquiries for all Business Products (35%) Log and document detailed ticket activity until a resolution is complete and the ticket is closed with the customer (20%) Collaborate with other analysts to determine resolutions for customer incidents and requests (20%) Create knowledge base entries for solutions that may be repeatable so that others can leverage against future incidents/requests (15%) Make outbound calls to internal/external customers as part of the Incident Management lifecycle (5%) Monitor all alerts from alarming tools in order to log incidents and respond accordingly (5%) Other duties as assigned Education High School diploma required Certifications, Accreditations, Licenses ITIL Foundations Certification Required Vocational/Technical/Business School (6-8 Months specialized training) preferred Net+, CCENT preferred CCNA desired Experience Two years of experience in a Service Desk or technical support environment Special Knowledge, Skills, and Abilities Excellent written and oral communication skills Excellent customer service and conflict resolution skills Solid understanding of Information Technology and computing systems Solid networking fundamentals Familiar with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePoint Familiar with ServiceNow Incident Management System Demonstrated a desire for self-directed education regarding IP, Networking, and VOIP technologies Ability to help others while meeting individual performance goals Ability to work remotely
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Service Desk Analyst
6 days ago
New York, United States dentsu Full timeAs a remote Service Desk Analyst you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. You will report to the Operations Lead. **Responsibilities** - Initiate the procedure for handling detected incidents and help investigate problems and other requests for support. Monitor progress of...
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Service Desk Analyst
3 days ago
New York, United States NYC Health Hospitals Full timeEmpower Every New Yorker - Without Exception - to Live the Healthiest Life Possible NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of...
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IT Service Desk Analyst
1 week ago
New York, United States Ralph Clark Associates Full timeJob DescriptionJob DescriptionSenior IT Service Desk Analyst This is a full time position –--ONSITE --based in White Plains NY and NYC -split 50 /50 NYC location is 5 BRYANT PARK NYCAnyone from BKLYN/or Long Island /Staten island or certain areas of NJ will not be considered --no relocates 3 + years experiencesalary 60-70kcompany is Premier...
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Service Desk Technician
2 hours ago
New York, United States Insight Global Full timeRequired Skills and Experience * 2+ years of experience in Help Desk/Service Desk Analyst role Experience in Healthcare setting Experience with Outlook troubleshooting Strong use of Active Directory Strong understanding of command-line shortcuts Experience troubleshooting: network, software, hardware Experience working with a ticketing system Strong verbal...
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Service Desk Analyst II
2 weeks ago
New York, United States Roseburg Forest Products Full timeFounded in 1936, Roseburg Forest Products is a privately owned company and one of North America's leading producers of particleboard, medium density fiberboard and thermally fused laminates. Roseburg also manufactures softwood and hardwood plywood, lumber, LVL and I-joists. The company owns and sustainably manages more than 600,000 acres of timberland in...
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Service Desk Technician
6 hours ago
New York, United States Seneca Resources Full timePosition Title: Service Desk Technician Location: Boise, ID Environment: On-site Position Status: Contract Pay rate: $20/hr. Position Description: The main function of an Enterprise Service Desk Representative is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or...
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Service Desk Technician II
4 weeks ago
New Brighton, United States Mytech Partners Full timeJob DescriptionJob DescriptionDescriptionThe Service Desk Technician II staff are the front line to our client’s daily support request. By providing fast, efficient, and effective resolution to our client’s advanced support requests, we ensure clients stay productive. Support for advanced client issues such as application support, outage resolution, and...
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Service Desk Analyst
1 week ago
New York, United States Prosum Full timeContract- 6 Month to Ongoing Candidates must have some flexibility with shift coverage 7am-11am start time Communication skills extremely important Must be vaccinated **MUST HAVE HOSPITAL EXPERIENCE** Service Desk Technician SUMMARY This position is responsible for assisting in the implementation and ongoing support for the assigned applications. Responsible...
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Global Credit
2 days ago
New York, United States JPMorgan Chase & Co. Full timeAs a Executive Director, senior desk analyst, you will work collectively with traders and sales to generate ideas and make secondary markets in high grade/high yield bonds/ CDS, CL - Os, distressed bonds, loans, trade claims, indices, exotics, and il Director, Executive, Analyst, Senior, Credit, Global, Technology, Banking
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Deal Desk Analyst
7 days ago
New York, United States Pivotal Partners Full timePivotal Partners is exclusively partnered to scale a Series C ($290mil) Saphire Ventures & Lightspeed Ventures backed Database companies, one of the leaders in the high-performance distributed SQL database for cloud-native applications ecosystem.We have landed customers like Goldman Sachs, Captial 1, JPMorgan, Barclays, Tom Tom, Shell, and many other Fortune...
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Lis Applications Analyst Ii
5 days ago
New York, United States Mount Sinai Full time**Description** LIS Application Analyst II - Digital and Technology Partners - Hybrid/Onsite** The Applications Analyst II designs and specifies information systems solutions to address business needs and the methods for installing them. Application Analyst II has overall responsibility for monitoring and maintaining laboratory systems, software and...
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Help Desk Analyst
3 days ago
New York, United States Storij Inc. Current Openings Full timeJob DescriptionJob DescriptionDescription:THIS IS A REMOTE POSITIONThe So Company is looking for a consultant to join our expanding team that provides content, usability, and development services to federal, state, and local government ‘agencies and private sector organizations. This opportunity is for a disciplined, flexible, and empathic consultant whose...
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Business Analyst II
3 weeks ago
New York, United States Building Service 32BJ Benefit Funds Full timeJob DescriptionJob DescriptionAbout Us:Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high...
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Senior Help Desk Analyst
47 minutes ago
New York, United States TEKConn, Inc. Full timeAre you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of the...
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Night Shift: Help Desk/mmc Product Support Analyst
17 hours ago
New York, United States Adaptation Full timeWe are looking for multiple Help Desk/IT Product Support Analysts to join our team to help support a large IT Support Team program. **Location**:This position will be remote temporarily, then eventually moving to onsite in Manhattan. **Shifts Available**: **1. 11PM - 8AM Days to be determined** - ** Job Requirements**: - Outstanding verbal and written...
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Senior Help Desk Analyst
1 week ago
New York, United States TEKConn, Inc. Full timeAre you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of the...
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Senior Help Desk Analyst
3 weeks ago
New York, United States TEKConn Services Inc. Full timeJob DescriptionJob DescriptionAre you looking for a position where you can grow technically and professionally?Do you like learning new technologies and helping people resolve computer problems?We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite...
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Senior Help Desk Analyst
3 weeks ago
New York, United States TEKConn Services Inc. Full timeAre you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of...
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Senior Help Desk Analyst
3 weeks ago
New York County, New York, United States TEKConn Services Inc. Full timeAre you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As...
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Scientific Research Analyst II
3 weeks ago
New Orleans, United States InsideHigherEd Full timeScientific Research Analyst IIPathology - AAU Molecular & Cellular MedicineLocation: New Orleans, LASummaryThe Scientific Research Analyst II develops and maintains large databases for the purposes of research, conducts data research and analyses. The Scientific Research Analyst II also provides assistance to the PI with preparing manuscript publications and...