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Manager, Workplace Site Operations, Global

3 months ago

New York, United States Capital One Full time

NYC 299 Park Avenue (22957), United States of America, New York, New York

Manager, Workplace Site Operations, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. In Global Workplace Services (GWS), we deliver holistic solutions that serve and safeguard our communities and environments. We empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other’s differences and encourage all team members to lean into their talents and skills to deliver superior experiences for both internal and external clients.

In Global Workplace Services, our team manages a diverse, mixed-use region of owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine That’s why our team is looking to add a Manager of Workplace Site Operations for locations in our North & West region.

As a Manager of Site Operations, you’ll manage the day-to-day relationships with our internal customers and lines of business. You’ll also engage with external providers responsible for facilities, space planning, moves, food and beverage services and mail services. And you will also help drive the execution of security strategies that will improve operational effectiveness and ensure the safety of Capital One employees and customers within the community.
- Lead with a strong attention to detail, a high sense of urgency or doesn’t get overwhelmed or flustered easily
- Have a strong and proven record leading dynamic teams where they are as comfortable leading a team as they are working cross-functionally across multiple teams to achieve a common goal.
- Posses written and oral communication, presentation, influencing and storytelling skills.
- Leverage different approaches and build on the ideas and perspectives of others
- Have a passion for real estate and how it influences culture and the environment
- Have familiarity with real estate related physical security issues
- Possess the skill to not only prioritize multiple tasks concurrently but do so with a high degree of skill and efficiency.
- Thrives in a fast-paced environment that involves both working independently and collaborating with others

**Key Responsibilities**:

- Lead third-party providers responsible for facilities, space planning, moves, food and beverage services, hospitality, conferencing and print/mail services
- Partner with your internal clients to understand their intent and goals, develop plans that meet their needs and relentlessly pursue options to deliver high-performing results
- Engage with cross-functional teams at all levels and serve as a trusted real estate expert
- Identify, recommend/document and implement ways to drive optimal utilization of the facilities
- Contribute to the development of the annual capital and operating-expense budgets
- Partner with other internal real estate associates to create solutions and proactively solve problems
- Maintain landlord relationships and engage with landlord facilities team members on day-to-day infrastructure operations.
- Assist in managing safety and security issues stemming from incident reports
- Collaborate with other departments, such as Finance, Legal, HR and IT
- Foster a positive work environment through engagement and team building activities

**Basic qualifications**
- Bachelor’s Degree or Military Experience
- At least 5 years of experience in Facilities Management or Relationship Management
- At least 3 years of experience managing facilities for multiple locations

**Preferred qualifications**
- At least 3 years of experience in Project Management, People Management or Supplier Management
- At least 2 years of experience with G Suite tools

**At this time, Capital One will not sponsor a new applicant for employment authorization for this position**.

New York City (Hybrid On-Site): $128,300 - $146,400 for Manager, Portfolio Management

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools