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Reception Associate
4 months ago
About Us
At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law.
The Huntington
Founded in 1919, The Huntington Library, Art Museum, and Botanical Gardens is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences.
The Culture
Here we are committed to the highest of standards in all that we do - from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond. Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies. We are better together. We believe an explicit commitment to diversity, equity, and inclusion directly impacts and improves staff and audience engagement and experience.
**Job Description**:
- About the Role
- S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach.
- This full-time role is Monday-Friday: 8:50 a.m. 5 p.m.
Essential Duties- Operates multiple line telephone software, directing calls to appropriate individuals/departments.-
- Provides accurate information to callers, working courteously and effectively with the public, staff, volunteers, vendors, and outside organizations.-
- Greets guests to the visitor services center and provides information to public, members, and staff guests. Processes reservations for guests entering the grounds. May guide guests to different areas as needed.Maintains the Huntington’s lost and found items, using MS Excel database to log items daily for visitor inquiries, security, and facilities. High value items, logged and placed in safe, appointments for follow-up will be scheduled while maintaining a claimed items log.-
- Works closely with our Visitor Services Representatives, and Leads, for latest information on closures, event reservations, and questions.-
- Assists with wheelchair loan distribution and visitor locker assignments on a daily basis.-
- Maintains cleanliness, organization, and supply of reception window. Maintains well stocked supply of visitor guides, membership brochures, comment cards etc.-
- Assists with some administrative assignments, event support or special projects as needed.- Required- High School diploma or GED.Punctual and reliable.-
- Energetic and positive attitude with exceptional interpersonal skills, handling all situations with tact, a professional demeanor, accuracy, and attention to detail.-
- Ability to handle multiple incoming calls with speed and efficiency.Available to work holidays and/or weekend/weekday shifts as needed with advance notice.- Preferred- Associates degree.-
- Knowledge of Microsoft Office, donor database software, and ticketing software experience a plus.-
- Ability to adapt to changing situations and circumstances.-
- Ability to lift, move, or pull up to 30 lbs.-
- Experience working in a non-profit or museum setting.Working Conditions
- Compensation & Benefits
- We provide competitive compensation, generous benefits and perks for all eligible employees including:
- Pay Rate: $18.50/hr.-
- Considerable paid time off, including annual leave, sick leave, and holidays-
- Discounts for staff in The Huntington Store and restaurants-
- Free admission to various museums and cultural institutions-
- Free passes each month to welcome family and friends to visit the groundsThe Application Process
- Please submit a cover letter and CV/resume as a single PDF attachment.
