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Assistant Manager Sales and Service

3 months ago

San Diego, United States Pottery Barn Kids Full time

Full Job Description

**About the**Team**

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

**Overview of the Assistant Manager of Sales and Service role**

You will support the team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

**Qualifications**
- Excellent communication, organization and leadership skills
- Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
- Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
- 2-3 years of previous retail sales experience or management experience in a customer service related field
- Must be able to be mobile on the sales floor for extended periods of time
- Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
- Full time associates are expected to have open availability to meet the needs of the the business
- Associates must be available for annual inventory and entire holiday season

**Responsibilities**:

- You will support the management team in achieving goals by providing World-Class service
- You will serve as a role model for building relationships with customers
- You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store
- Leads the store team to create an exceptional experience for customers and exceed sales goals
- Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
- Reinforce customer service principles by coaching staff on their successes and challenges
- Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
- Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
- Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

**Benefits**

A generous discount on all Williams-Sonoma, Inc. brands

A 401(k) plan and other investment opportunities

A wellness program that supports your physical, financial and emotional health
- Paid vacations and holidays (full-time)
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
- Annual performance appraisals
- Cross-brand and cross-functional career opportunities
- Online learning opportunities through brand specific resources and WSI University

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

About Us
Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- San Diego, CA 92122 - Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 4 years (preferred)
- Sales : 3 years (preferred)

Work Location: One location

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