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Operations Supervisor

3 months ago

Chicago, United States Career finder Full time

PGL, a subsidiary of WEC Energy Group, is seeking Operations Supervisors in our North, Central and 107th St. locations.

**Job Summary**:
The Operations Supervisor may be rotated to other work areas/functions within Customer Operations in order to address workload demands, gain valuable experience, and to develop an understanding and appreciation for other parts of the organization.

**Responsibilities**:

- Plan, coordinate and conduct safety meetings to communicate safety requirements, updates and training required.
- Manage work assignments to minimize overtime and costs while maintaining optimal customer service.
- Conduct daily tailgate sessions to communicate work assignments, review procedures, and discuss safety hazards and mitigation techniques.
- Motivate and engage employees to increase efficiency, productivity, availability, safety performance and core expectations.
- Coach, counsel, and train employees for improved job performance. Implement and administer the progressive disciplinary process when appropriate.
- Evaluate performance, coach, develop and conduct annual performance reviews with individual employees.
- Ensure that all customer expectations are meet through timely response and quality work.
- Supervise all customer requested work to ensure customers’ negotiated dates are met.
- Work through various channels to keep customers informed prior to and during planned outages.
- Resolve issues relating to customer concerns/questions.
- Coordinate activities for storm restoration/gas emergencies and communicates field issues in order to keep customers informed.
- Manage all trouble or emergency work within a defined area.
- Work with Customer Service group, or others, to audit work from design through construction. Provide feedback to appropriate work groups, or contractor work force, for process improvement.
- Visit work sites to observe crews and inspect work in progress. Ensure work is being performed safely using appropriate personal protective equipment, hazard mitigation, tools, equipment, etc.
- Ensure quality work is performed in accordance with appropriate construction standards, and/or contract provisions.
- Ensure compliance with all rules, regulations, codes, and laws for employee and contractor installations.
- Manage area budget by controlling costs of tools, materials, work hours and vehicle expenses associated with work. Approve contractor invoices as appropriate.
- Build and maintain positive relationships with employees, unions, customers, building trade groups, and government agencies.
- Engage employees to promote an inclusive workforce and team.
- Work with customers to proactively identify needs and problems.
- Respond to complaints associated with crew or contractor performance and work with customer to resolve.
- Participate in community activities as a representative of the company.
- Coordinate facilities management for repairs, maintenance, etc.
- Represent the office or the Area on special projects teams, committees, and industry organizations as assigned.

**Minimum Qualifications**:

- High School Diploma, HSED, or GED
- Five to 10 years experience in a distribution/construction operations trade and/or five to 10 years experience in supervision of direct reports.
- An Operations Supervisor should have a good working knowledge of union contracts and employee relationship building.
- An operations supervisor shall have the ability to establish and maintain good working relationships with employees, contractors, and community groups.
- Strong communication and organizational skills are a benefit.

**Preferred Qualifications**:

- 5+ years gas field operations experience
- Utility industry experience

**End Date**: 06/05/2024

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WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

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