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Guest Service Representative

3 months ago

Austin, United States Fairfield Inn & Suites by Marriott Austin Downtown Full time

**Job Title**: Guest Service Representative
**Company**: RGB Hospitality
**Reports To**: Front Office Supervisor

**About Us**:
Join our team at the Fairfield by Marriott Austin Downtown, managed by RGB Hospitality, where we're dedicated to providing exceptional experiences to our guests. Nestled in the vibrant heart of Downtown/Rainey, our hotel boasts 130 stylish guest rooms spread across 17 floors, accompanied by a lively bar and a rooftop multipurpose room with a terrace. We prioritize inclusivity, ensuring every team member contributes significantly to crafting unforgettable stays for our guests.

As a Guest Service Representative, you'll be instrumental in ensuring the seamless operation of our hotel and delivering top-notch service to our guests. From managing check-ins and check-outs to addressing guest requests and inquiries, you'll be the face of hospitality, creating positive guest experiences. Your duties will encompass maintaining cleanliness in public areas, handling confidential information with discretion, and collaborating with various departments to uphold guest satisfaction.

**Key Responsibilities**:

- Efficiently and accurately process guest check-ins and check-outs.
- Address guest inquiries, requests, and complaints courteously and promptly.
- Handle cash transactions and maintain precise financial records during your shift.
- Uphold cleanliness and orderliness in the lobby and common areas.
- Offer guests information about hotel amenities and local attractions.
- Coordinate with housekeeping to ensure rooms are prepared for check-in.
- Generate and review daily reports for accuracy and completeness.
- Demonstrate proactive and helpful behavior towards guests, anticipating their needs.
- Adhere strictly to company policies and procedures regarding safety, security, and guest confidentiality.

**Essential Skills and Qualifications**:

- Excellent communication skills with a professional demeanor.
- Proficiency in Windows operating systems, spreadsheets, and word processing.
- Ability to work independently and make informed decisions in high-pressure situations.
- Strong problem-solving skills and adeptness in handling emergencies.
- Attention to detail and accuracy in financial transactions.
- Dedication to providing outstanding customer service and memorable guest experiences.

**Physical Demands**:

- Regularly required to walk, stand, use hands, and reach with hands and arms.
- Frequently required to climb, balance, stoop, kneel, crouch, or crawl, and communicate verbally.
- Must be able to lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally.

**How to Apply**:
**Job Type**: Part-time

Pay: From $17.00 per hour

Expected hours: 16 - 32 per week

**Benefits**:

- Employee discount
- Flexible schedule
- Free parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- On call
- Overnight shift
- Overtime
- Rotating weekends
- Weekends as needed

Work setting:

- In-person

Work Location: In person