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Appointment Coordinator

4 months ago

Hawthorne, United States One Call Home Remodeling Group Full time

One Call Home Remodeling Group is a premier provider of roofing and home remodeling services. We are dedicated to transforming homes through quality craftsmanship, innovative design, and exceptional customer service. Our team is committed to exceeding client expectations in every project we undertake.

**Position Summary**:
**Key Responsibilities**:

- **Appointment Scheduling**:

- Coordinate and schedule appointments for roofing and home remodeling consultations, inspections, and project meetings.
- Manage and update the company’s calendar, ensuring all appointments are accurately recorded and communicated to relevant team members.
- Confirm appointments with clients and provide reminders as needed.
- **Customer Service**:

- Serve as the first point of contact for clients, providing friendly and professional assistance.
- Address client inquiries, resolve scheduling conflicts, and ensure a positive experience throughout the appointment process.
- Gather necessary information from clients to prepare for consultations and projects.
- **Administrative Support**:

- Maintain organized records of all appointments, client communications, and relevant details.
- Coordinate with other departments to ensure smooth workflow and communication.
- **Communication**:

- Facilitate clear and effective communication between clients, project managers, and other team members.
- Relay important information regarding appointments, client needs, and project details promptly.
- Provide updates to clients about any changes or rescheduling of appointments.
- **Follow-Up**:

- Assist in maintaining long-term relationships with clients by providing exceptional service and addressing any concerns.

**Qualifications**:

- **Education and Experience**:

- Previous experience in customer service, administrative roles, or appointment coordination is highly desirable.
- **Skills and Abilities**:

- Excellent organizational and multitasking skills.
- Strong verbal and written communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and appointment scheduling software.
- Ability to handle sensitive information with confidentiality and professionalism.
- Friendly, positive attitude with a commitment to providing excellent customer service.
- **Other Requirements**:

- Ability to work independently and as part of a team.
- Flexibility to adapt to changing schedules and priorities.
- Detail-oriented with a focus on accuracy and efficiency.

**Benefits**:

- Competitive salary
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.

Pay: $35,000.00 - $37,000.00 per year

**Experience**:

- Customer service: 1 year (preferred)
- Medical terminology: 1 year (preferred)
- Computer skills: 1 year (preferred)

Ability to Commute:

- Hawthorne, NJ 07506 (required)

Ability to Relocate:

- Hawthorne, NJ 07506: Relocate before starting work (required)

Work Location: In person