Healthcare Office Coordinator
2 weeks ago
At White Plains Hospital, you will have the chance to collaborate with some of the most skilled professionals in the healthcare industry.
We are proud of our outstanding culture, renowned physicians, Magnet-designated nursing staff, and dedicated employees who contribute significantly to our community. With ample opportunities for advancement, comprehensive benefits, and adaptable work schedules, it is no surprise that we are frequently acknowledged as a Great Place To Work.
Position Overview:
The Healthcare Office Assistant undertakes a variety of administrative and clerical tasks while delivering exceptional customer service and maintaining effective communication with patients, families, healthcare providers, and external organizations.
Key Responsibilities Include:
- Managing and confirming patient appointments using the Practice Management System when available.
- Executing assigned duties, which may involve sending and receiving patient records, scheduling medical procedures and tests, obtaining pre-certification for services, verifying insurance details, and maintaining accurate patient charts.
- Handling phone calls, relaying messages, and providing necessary information.
- Organizing files and assisting in the development of office systems.
- Ordering and managing office supplies.
- Operating relevant office equipment.
- Participating in meetings, taking minutes, and distributing them as needed.
- Adhering to organizational responsibilities, including respecting patient rights and responding appropriately to emergencies.
- Following infection control standards, including hand hygiene protocols.
- Utilizing effective decision-making processes, prioritizing patient care and operational issues.
- Collaborating and communicating with the healthcare team.
- Completing annual mandatory training, including Occupational Health Requirements.
- Attending required in-service training and staff meetings.
- Implementing cost containment practices.
- Preparing and maintaining various statistical reports as needed.
- Complying with all hospital policies and procedures, including dress code and behavioral standards.
Education & Experience Requirements:
- High school diploma or equivalent (GED) is required.
- Prior experience in patient relations is essential.
- General office experience is required.
- Experience in a physician practice setting is preferred.
- Familiarity with basic medical terminology, electronic scheduling, and electronic medical records is advantageous.
Core Competencies:
- Proficient in speaking, writing, and understanding English.
- Able to perform multiple tasks in a high-volume environment.
- Skilled in balancing visitor interactions, phone calls, and administrative duties.
- Capable of dealing professionally with all levels of management and external stakeholders.
- Self-motivated and able to work independently.
- Organized, flexible, and capable of setting priorities.
- Exhibits excellent telephone etiquette and communication skills.
- Maintains a courteous, cooperative, and professional demeanor at all times.
- Remains composed under pressure.
Physical/Mental Demands & Work Environment:
- May encounter chemicals necessary for performing tasks; information on hazardous chemicals is available through the hospital's Safety Data Sheet database.
- Ability to use a computer for extended periods.
- Occasional lifting or moving of 15 to 20 pounds.
- Frequent movement throughout the department during the day.
- Ability to sit for prolonged periods.
- Ability to respond to frequent calls.
Primary Population Served: All Populations
The responsibilities outlined in this job description are not exhaustive and may evolve based on the needs of White Plains Hospital.
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