Healthcare Office Coordinator

1 week ago

Hawthorne, California, United States White Plains Hospital Full time

Position Overview

The Healthcare Office Coordinator is responsible for a variety of administrative and clerical tasks that ensure smooth operations within the medical practice. This role emphasizes exceptional customer service and effective communication with patients, families, healthcare providers, and external entities.

Key Responsibilities:

  • Manage and confirm patient appointments using the Practice Management System when available.
  • Handle various administrative duties including the transmission of patient records, scheduling of medical procedures, and obtaining necessary pre-authorizations for services.
  • Answer phone calls, relay messages, and provide information as needed.
  • Maintain organized filing systems and assist in developing office procedures.
  • Order and manage office supplies efficiently.
  • Operate office equipment and assist in maintaining a functional workspace.
  • Participate in meetings, taking minutes and distributing them as required.
  • Uphold organizational responsibilities, including promoting patient rights and addressing concerns with supervisors.
  • Adhere to infection control protocols and maintain a clean working environment.
  • Engage in collaborative communication with the healthcare team to enhance patient care.
  • Complete mandatory training and participate in required staff meetings.
  • Utilize cost-effective practices in daily operations.
  • Prepare and maintain various reports and statistical data as needed.
  • Follow all organizational policies regarding conduct, customer service, and attendance.

Qualifications:

  • High school diploma or equivalent required.
  • Experience in patient relations is essential.
  • Prior office experience is necessary.
  • Experience in a medical practice setting is preferred.
  • Familiarity with medical terminology and electronic medical records is advantageous.

Core Competencies:

  • Proficient in English communication, both written and verbal.
  • Able to manage multiple tasks in a busy environment.
  • Skilled in balancing interactions with visitors, phone inquiries, and administrative duties.
  • Professional demeanor when interacting with all levels of staff and external parties.
  • Self-motivated and capable of working independently.
  • Organized with the ability to prioritize tasks effectively.
  • Exemplary telephone etiquette and communication skills.
  • Maintain a courteous and professional attitude at all times.
  • Ability to remain calm and composed under pressure.

Work Environment:

  • May involve exposure to various chemicals necessary for office tasks.
  • Prolonged computer use is required.
  • Occasional lifting of up to 20 pounds may be necessary.
  • Frequent movement within the office is expected.
  • Ability to sit for extended periods is required.
  • Must be responsive to frequent phone calls.

Note: The responsibilities outlined in this job description are not exhaustive and may evolve based on the needs of the organization.

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