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Service Detail Lead

5 months ago

Buena Park, United States House of Imports Full time

Overview:
**Position Overview**

The Service Detail Lead is responsible for work allocation, supervision and training of a team of detail technicians to assure efficient and productive team performance.

**What are the day-to-day responsibilities?**
- Schedule and assign daily work objectives for the service detail technicians
- Monitor performance and counsel service detail technicians with behavioral or performance issues
- Train, coach, supervise and assist the service detail technicians
- Maintain a safe and efficient shop area that is free of hazards
- Maintain an objective assessment of each service detail technician's training, skills and abilities
- With the assistance of the service consultant and service manager, chart the performance of each service detail technician
- Coordinate ongoing training for the service detail technicians and maintain a log of the completed training and certifications received
- Maintain a schedule of the service detail technician absences for training, vacation or personal reasons to assure proper staffing to meet work demands
- Conduct team meetings with the service consultants and service detail technicians to assess prior day performance and review work assignments for the day

**What are the requirements for this job?**
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Must have a valid driver's license
- Ability to drive manual transmission vehicles
- Demonstrated customer service skills
- Two or more years of supervisory experience (preferred)

Company Overview

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

**AutoNation is an equal opportunity employer and a drug-free workplace.