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Patient Services Coordinator
2 months ago
Shin Imaging, a partner of Rezolut, is seeking a dedicated Patient Services Coordinator.
About Rezolut:
Rezolut is a rapidly growing national provider of diagnostic medical imaging services. Our mission is to deliver exceptional patient care through innovative technology, aiming for improved health outcomes.
We specialize in high-quality, cost-effective outpatient diagnostic imaging and mobile health services, ensuring we are leaders in radiology across all regions.
Position Summary:
Under the supervision of the Lead Clerical, the primary duties of the Patient Services Coordinator include welcoming clients, assisting visitors, managing patient registration, scheduling appointments in collaboration with referring physicians, patients, and their families, overseeing patient flow, and delivering outstanding customer service. *Fluency in Korean is required. Applications from non-Korean speakers will not be considered.
Key Responsibilities:
- Greet clients courteously and promptly.
- Assist clients with inquiries and requests in a friendly and patient manner.
- Ensure all necessary documentation is prepared prior to patient arrival.
- Accurately process patient registrations, entering information into the RIS and resolving discrepancies with patients, clinics, or insurance providers as necessary.
- Review and complete examination questionnaires with patients as needed.
- Scan relevant documents into the patient chart within the RIS.
- Manage patient check-in/out processes, collect payments, and complete necessary paperwork.
- Provide assistance to patients who may have difficulty moving or filling out forms.
- Document important notes in the patient chart within the RIS.
- Maintain confidentiality of patient information.
- Prior experience in customer service, cash handling, and attention to detail is highly preferred.
Qualifications:
- High school diploma or equivalent (Preferred)
- Minimum of 1 year in customer service (Preferred)
- Familiarity with medical terminology (Preferred)
- Basic computer skills (Preferred)
Core Competencies:
To excel in this role, candidates should demonstrate the following competencies:
- Service Excellence: The Patient Services Coordinator represents the first point of contact for patients and their families, providing exemplary customer service and conveying empathy and respect.
- Communication: Clearly articulates information, ensuring that important details are communicated accurately and promptly.
- Commitment: Shows initiative in completing tasks and perseveres in finding innovative solutions.
- Flexibility: Adapts quickly to new methods and manages multiple priorities effectively.
- Problem-Solving: Identifies issues and communicates them to the appropriate personnel, offering constructive suggestions for resolution.
- Team Collaboration: Works effectively with colleagues at all levels, sharing information and demonstrating flexibility to support team objectives.
Language Skills:
Ability to read and understand simple instructions and correspondence. Capable of writing basic correspondence and effectively presenting information in one-on-one and small group settings. MUST BE FLUENT IN KOREAN or CHINESE.
Technical Skills:
Successful candidates should possess knowledge of word processing software, internet applications, RIS, and PACS.
Work Environment:
This is a full-time position with a focus on delivering quality patient care.
Compensation and Benefits:
- 401(k) plan
- Dental and health insurance
- Disability and life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shifts
