Customer Service Team Lead
5 days ago
Ganahl Lumber Company is seeking a Customer Service Supervisor to support our sales team and deliver high-quality service to our customers.
Key Responsibilities:
- Provide exceptional customer service and support to our customers
- Lead and manage a team of customer service representatives
- Develop and implement customer service processes and procedures
- Monitor and analyze customer feedback and complaints
- Collaborate with the sales team to resolve customer issues and improve sales performance
Requirements:
- Bachelor's degree or equivalent in a related field
- 1-2 years of experience in customer service or a related field
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Familiarity with CRM systems and customer service software
About Ganahl Lumber Company:
Ganahl Lumber Company is a family-owned business with over 135 years of experience in the lumber industry. We are committed to providing exceptional customer service and supporting our customers with high-quality products and services.
This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Ganahl Lumber Company reserves the right to revise the job description at any time.
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