Patient Services Coordinator

1 week ago

Buena Park, California, United States Rezolut Full time
Job Overview

Shin Imaging, a partner of Rezolut, is seeking a dedicated Patient Services Coordinator.

About Rezolut:

Rezolut is a rapidly growing network of diagnostic imaging services across the nation. Our mission is to deliver exceptional patient care through advanced technology, aiming for improved health outcomes.

We specialize in providing high-quality, cost-effective outpatient diagnostic imaging, both at fixed locations and through mobile services. Our commitment to excellence in radiology ensures that we offer comprehensive radiology services in every region we serve.

Position Summary:

Under the supervision of the Lead Clerical, the primary duties of the Patient Services Coordinator include welcoming clients, assisting visitors with inquiries, managing patient registration, scheduling appointments by liaising with referring physicians, patients, and their families, overseeing patient flow, and delivering outstanding customer service. Fluency in Korean is required.

Key Responsibilities:

  • Greet clients courteously and promptly.
  • Assist clients by addressing their questions and fulfilling their requests with patience.
  • Ensure all necessary documentation is prepared prior to patient arrival.
  • Complete the registration process accurately, entering patient data into the RIS and resolving any discrepancies with patients, clinics, or insurance providers.
  • Review or complete patient questionnaires as needed.
  • Scan relevant documents into the patient chart within the RIS.
  • Manage patient check-in/out, process payments, and complete necessary paperwork.
  • Proactively assist patients who may have difficulty moving or filling out forms.
  • Document pertinent information in the patient chart within the RIS.
  • Maintain confidentiality of patient information.
  • Prior experience in customer service, handling cash, and attention to detail is highly desirable.

Qualifications:

  • High school diploma or equivalent (Preferred)
  • Minimum of 1 year in customer service (Preferred)
  • Familiarity with medical terminology (Preferred)
  • Basic computer skills (Preferred)

Competencies:

To excel in this role, candidates should demonstrate the following competencies:

  • Service Excellence: The first point of contact for patients and their families, showcasing the highest level of customer service.
  • Communication: Clearly conveys information and ensures that important details are communicated accurately and promptly.
  • Commitment: Shows initiative in completing tasks and perseveres to find innovative solutions.
  • Flexibility: Adapts quickly to new methods and handles multiple priorities effectively.
  • Problem-Solving: Identifies issues and communicates them to the appropriate parties while offering constructive solutions.
  • Team Collaboration: Works effectively with colleagues at all levels and shares information to enhance team performance.

Language Proficiency:

Ability to read and understand simple instructions and correspondence. Capable of writing basic correspondence and effectively presenting information in small group settings. MUST SPEAK KOREAN or CHINESE.

Technical Skills:

Proficient in word processing software, internet applications, RIS, and PACS.

Work Environment:

This is a full-time position with a structured schedule.

Compensation:

Hourly pay rate of $22.00.

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