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Hotel Front Desk Agent

3 months ago

Austin, United States White Lodging Full time

**What you will be doing**
- A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
- Check the guest in and out efficiently and in a friendly manner
- Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
- Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
- Assist in maintaining the cleanliness of the lobby and entrance
- Ensure security and confidentiality of all guest and hotel information
- Effectively respond to and resolve guest concerns or complaints
- Perform other duties as assigned
- Strong communication skills
- A passion for customer service
- The ability to be flexible and adapt to any situation
- A desire to work as part of the front desk team
- An outgoing personality with a positive attitude
- Previous hospitality experience always helps, but not required
- The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary.

Pay: From $16.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)

Work Location: In person