Front Desk Agent

3 months ago

Austin, United States Omni Hotels Full time

Location:

Austin Hotel Downtown



Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; youll be just steps away from the Austin Convention Center and the Texas State Capitol.

Omni Austin Hotel Downtowns associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtowns commitment to serve our associates and nurture their growth has led to the companys highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

Job Description:

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guests stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Omni Benefits Include

  • Free Downtown Parking in our Underground Garage
  • Associate Cafeteria with Daily Complementary Hot Meals
  • Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
  • 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
  • Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more
  • Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
  • Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance
Responsibilities:
  • Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures
  • Empathetically listen to guest inquiries and provide appropriate responses
  • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
  • Block rooms in the computer and follow through on designated requirements
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Maintain confidentiality of all guests and hotel information
  • Employ attention to detail in order to ensure security of guest room access.
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
  • Maintain guest history files on all guests
  • Accommodate room changes expediently
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Issue safe deposit boxes to guests and ensure security of key
  • Monitor, send and distribute guest faxes
  • Generate, print and distribute daily and weekly reports
  • Resolve discrepancies on the room status report with Housekeeping
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications:
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Ability to stand for entire shift at the front desk
  • Previous customer service experience
  • Previous hotel front desk experience is strongly preferred
  • Previous cashiering experience is preferred
  • Fluency in a foreign language is preferred
  • Previous guest relations training is preferred

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

  • Front Desk Agent

    3 weeks ago

    Austin, Texas, United States Sage Hospitality Group Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Hotel Van Zandt in Austin, Texas. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a seamless experience for our guests.Responsibilities:Respond...

  • Front Desk Agent

    3 weeks ago

    Austin, Texas, United States MCR Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, managing the front desk operations, and ensuring a seamless guest experience.Key...

  • Front Desk Agent

    5 days ago

    Austin, Texas, United States Compass Group USA Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Compass Group USA.Job Summary:The Front Desk Agent will be responsible for providing exceptional customer service to guests, resolving any issues or concerns, and promoting hotel services and amenities.Key Responsibilities:Check guests in and...

  • Front Desk Agent

    2 weeks ago

    Austin, United States Aimbridge Hospitality Full time

    $16.00/ HR (Flexible Availability) Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent

    3 weeks ago

    Austin, Texas, United States Compass Group, North America Full time

    Job SummaryCompass Group, North America is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.Key Responsibilities:Check guests in and out of the hotel, ensuring accurate and efficient processingResolve guest...

  • Front Desk Agent

    3 weeks ago

    Austin, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Element Austin Northwest [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Agent

    3 weeks ago

    Austin, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Residence Inn Austin Parmer/Te [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    3 weeks ago

    Austin, United States Four Seasons Full time

    Four Seasons - 98 San Jacinto Boulevard [Guest Service / Concierge] As a Front Desk Agent at Four Seasons, you'll: Greet guests with a warm welcome and provide exceptional customer service; Check guests in and out of the hotel efficiently and accurately; Handle guest inquiries and requests promptly and professionally; Assist with reservations and room...

  • Front Desk Agent

    3 months ago

    Austin, United States Accor North America Full time

    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Responsibilities. Consistently offer professional, friendly and engaging service. Greet, check in and settle guest accou Front Desk, Agent, Office Manager, Hotel

  • Front Desk Agent

    3 weeks ago

    Austin, Texas, United States Island Hospitality Full time

    Job Title: Dual Front Desk AgentWe are seeking a highly motivated and customer-focused Dual Front Desk Agent to join our team at the Fairfield Inn & Staybridge Suites Austin. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our...

  • Front Desk Agent Specialist

    2 months ago

    Austin, Texas, United States Marriott Full time

    About Marriott HotelsMarriott Hotels is a leading hospitality company with a global presence, boasting over 6,000 properties worldwide. As a Front Desk Agent/Team Member, you will be part of a diverse team that interacts with thousands of guests every day.Opportunities AboundWith Marriott, you have the chance to elevate your daily tasks to a more exciting...

  • Front Desk Agent

    3 months ago

    Austin, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Diversity, Hotel, Receptionist

  • Front Desk Agent

    4 days ago

    Austin, Texas, United States AT&T Hotel & Conference Center Full time

    Job Title: Front Desk AgentAre you a people person with excellent communication skills? Do you enjoy working in a fast-paced environment? We are seeking a Front Desk Agent to join our team at AT&T Hotel and Conference Center.Responsibilities:Greets and registers guests, providing prompt and courteous service.Checks guests out of the hotel and resolves any...

  • Front Desk Agent

    6 months ago

    Austin, United States Hyatt Place Austin Downtown Full time

    What You'll Do* A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations* Check the guest in and out efficiently and in a friendly manner* Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures* Develop a thorough...

  • Front Desk Agent

    2 months ago

    Austin, United States Sincere Hospitality Full time

    Job Opportunity: Front Desk Agent at Heywood Hotel, AustinAre you an Austin know-it-all? Love working with people and creating fantastic experiences? Join our small and mighty team!The Heywood Hotel is an award-winning, 7-room boutique hotel located in East Austin. We are looking for a dedicated, hard working individual ready to help our guests fall in love...

  • Front Desk Agent

    4 months ago

    Austin, United States NoGigiddy Full time

    Front Desk Agent: Welcome Guests with Warmth and Efficiency About Us: We're not just another hotel; we're hosts of exceptional guest experiences. Our platform connects dedicated individuals like you to a variety of opportunities in the dynamic realm of front desk services. Whether you're an experienced front desk agent or someone eager to be the face of...

  • Front Desk Night Agent

    1 month ago

    Austin, Texas, United States Omni Hotels Full time

    Job Title: Front Desk Night AgentOmni Hotels & Resorts is seeking a highly skilled and detail-oriented Front Desk Night Agent to join our team. As a Front Desk Night Agent, you will be responsible for overseeing and coordinating all night-time front desk and audit functions, ensuring accurate financial transactions, and providing exceptional guest...

  • Front Desk Agent

    1 day ago

    Austin, Texas, United States AT&T Hotel & Conference Center Full time

    Job DescriptionAs a Front Desk Agent at AT&T Hotel and Conference Center, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and enjoyable stay. Your responsibilities will include greeting and registering guests, checking them out, and resolving any issues that may arise during their stay.Key...

  • Front Desk Representative

    1 month ago

    Austin, Texas, United States Qonten Full time

    Front Desk Agent Job DescriptionWe are seeking a skilled Front Desk Agent to join our team at Qonten. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth stay.Key Responsibilities:Register guests and assign roomsAccommodate special requests and ensure guest satisfactionSecure...

  • Front Desk Agent

    2 months ago

    Austin, United States Sincere Hospitality Full time

    Job Opportunity: Front Desk Agent at Heywood Hotel, Austin Are you an Austin know-it-all? Love working with people and creating fantastic experiences? Join our small and mighty team! The Heywood Hotel is an award-winning, 7-room boutique hotel located in East Austin. We are looking for a dedicated, hard working individual ready to help our guests fall in...