Front Desk Representative

3 days ago

Austin, Texas, United States Crescent Services Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Greet and register guests, checking them in and out of the hotel in a timely and efficient manner.
  • Process guest payments, handle money, and process credit and debit cards.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Respond to guest inquiries and requests, resolving issues in a timely and friendly manner.
  • Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, and promotions.
Requirements:
  • Prior experience as a Front Desk Agent in a hotel or high-volume industry.
  • Excellent computer skills and a team spirit.
  • Ability to work a variety of shifts, including days, evenings, and weekends.
What We Offer:
  • Highly competitive wages.
  • An exceptional benefit plan for eligible associates and their family members.
  • 401K matching program for eligible associates.
  • Flexible scheduling to allow you to focus on what is important to you.
  • Discounts with our Crescent managed properties in North America for you and your family members.

We are committed to creating a great place to work where associates at all levels of our organization are respected for their differences. We strive to create an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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