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Front Desk Representative

2 months ago

Austin, Texas, United States Qonten Full time
Front Desk Agent Job Description

We are seeking a skilled Front Desk Agent to join our team at Qonten. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth stay.

Key Responsibilities:

  • Register guests and assign rooms
  • Accommodate special requests and ensure guest satisfaction
  • Secure guests' valuables in the hotel safe or safe-deposit boxes
  • Process travel agent commissions and group rebates
  • Act as liaison between groups, front desk, and central reservations

Requirements:

  • High School graduate or G.E.D. equivalent
  • Previous hotel front desk experience
  • Aggressive negotiating skills and creative selling abilities
  • Ability to stand and move throughout the front office and continuously interact with guests

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.