Program Manager
2 months ago
Description:
**REPORTS TO: Senior Program Manager**
**STATUS: Exempt, salaried, full-time**
**LOCATION: Chicago, Illinois, (currently hybrid remote/in-office schedule)**
**SALARY RANGE: $53,730-$76,440 (commensurate with experience)**
**ABOUT ALL CHICAGO**:
All Chicago MHH's mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.
All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community's collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.
**Position Summary**:
All Chicago seeks a Program Manager to help lead a team that is operating and developing new approaches All Chicago and the homeless response system’s approach to homelessness prevention. This includes both the oversight of prevention financial resources as well as collaboration with other systems to prevent discharge into homelessness.
At All Chicago, Program Managers work with Senior Program Managers, Directors and Vice Presidents to provide operational oversight of programs and serve as supervisor and/or task manager for coordinators and associates. The Program Manager establishes and builds partnerships with key stakeholders, engages stakeholders in collaborative planning, formalizes frameworks for carrying out the area of work, develops marketing and education materials, identifies performance metrics to evaluate the initiative, and oversees implementation.
**Desired Core Competencies**:
- ** Leadership**:Lead All Chicago MHH staff and stakeholders to accomplish project goals and objectives
- ** Supervision**:Excellent supervision skills with a strong desire to grow, invest in, and motivate staff. Delegates clearly and effectively.
- ** Communication**:Communicates clearly and collaboratively through written and verbal methods and with diverse stakeholders. Manages the stream of information effectively.
- ** Project Management**: Ability to strategize, prioritize, and manage entire projects involving multiple teams and stakeholders from start to finish.
- ** Critical thinking**: Approaches problems methodically and creatively. Uses curiosity to ensure understanding of problems and propose solutions.
- ** Facilitation**: Facilitates effective meetings with partner agencies, manages conflict, and promotes joint problem solving.
- ** Critical Data Analysis**: Ability to analyze data and think critically to identify conclusions or needs.
- ** Improvement**: A champion of continuous quality improvement
**Specific Responsibilities**:
- Program Responsibilities - 90%_
- Work with the Senior Program Manager to ensure programming is operationalized in a way that aligns with known research and best practices. Assist with developing and implementing changes necessary to programming to maximize impact.
- Support contract management activities through building relationships with subcontracted partner agencies, identify concerns and issues, provide solutions and technical assistance to partner agencies as necessary.
- Develop and document internal processes to ensure that information is kept up to date.
- Monitor data quality of partners by providing on-going technical assistance, reports and addressing issues in a timely manner. This may include one or more data systems for complete tracking of data quality.
- Conduct program orientations and trainings for partner agency and prospective agency staff; in collaboration with All Chicago HMIS staff, ensure partner organizations are trained in the HMIS database if necessary.
- Ensure programmatic compliance by evaluating progress toward outcomes and conducting site visits and maintaining relationships with partner agencies and other stakeholders; plan and oversee annual program audits.
- Identify opportunities for process and system improvement in prevention programming.
- Convene and facilitate on-going partner meetings.
- Monitor program budgets.
- Administration and Other Activities - 10%_
- Lead, mentor, and supervise assigned staff, interns and/or AmeriCorps VISTA members. Provide appropriate supervision sessions with direct reports, prepare three-month probationary evaluation reports for new hires, twelve-month performance evaluation for all direct reports and ensure completion of annual professional development plans, ongoing monitoring (leave requests, accuracy of hours worked, and adherence to HR policies and procedures) and the related hiring and training for positions.
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