Manager of Safe House Services

1 month ago

Chicago, United States Wings Program Inc Full time
Job DescriptionJob DescriptionDescription:

To provide vision, oversight, and coordination for all WINGS Safe House (shelter) operations, services, and Crisis Line functions for this 24- hour facility

Key Responsibilities:

· Oversee, plan, implement and evaluate all components of the 24-hour Family Advocate services. Ensure that services are proactive, responsive, and comprehensive.

· Hire, supervise, and train staff, interns, and volunteers; Conduct team meetings; Encourage on-going Development.

· Develop, implement, and monitor operational procedures in cooperation with Senior Director of Administration.

· Develop, implement, monitor program policies and procedures in cooperation with Senior Director of Program Services.

· Oversee the teaching, modeling, and the development of life skills and support to women and children as it applies to House Advocates, volunteers, and interns.

· Oversee integration of strengths-based perspective and life coach model.

· Monitor and maintain a safe and healthy living environment for all WINGS guests, staff, interns, and volunteers.

· Identify volunteer opportunities and communicate them to the Department of Community Resources; Cultivate and maintain long term volunteer relationships.

· Provide crisis intervention counseling and referrals to callers; Conduct periodic assessments of Crisis Line services; Responsible for coordinating the hotline schedule.

· Provide supervision for ICDVP candidates.

· As directed, provide supervision for the 40-hour training and CEU.

· Conduct phone intake and eligibility evaluations; Oversee resident arrivals and departures.

· Inform callers (i.e., Chicago Domestic Violence Helpline) of the numbers of beds available at the Safe House.

· Provide clinical intervention and support, which includes on-call emergencies.

· Create and maintain files, documents, contracts, and agreements per Senior Director of Program Services.

· Collaborate with area agencies to identify and institute best practices.

· Work closely with Senior Managers to ensure wrap-around services.

· Work with Development staff to establish indicators and outcomes measures and ensure accurate data collection and reporting; ensure timely submission of all reports.

· Contribute necessary financial information to the Chief Program Officer.

· Represent WINGS at community meetings and events.

· Provides direct services in the form of support groups, case management, crisis intervention, emotional support, and conflict resolution.

· Immediately report child abuse to the Department of Children and Family Services as mandated by law and in accordance with agency procedures.

· Identify donation needs and inventory levels and communicate needs to Department of Community Resources.

· Oversee facility property management issues and work with Facilities Department to maintain agency assets.

· Work with Friends of Safe House Friends Advisory Committee.

· Other duties as assigned by Chief Program Officer.

Requirements:

· Bachelor’s degree required; Master’s degree preferred.

· Must hold Illinois Certified Domestic Violence Professional (ICDVP) Credential or obtain certification within one (1) year of hire

· CPR and First Aid certification (WINGS will provide)

· Experience with shelter services preferred

· Must agree to a flexible schedule – evenings, weekends, holiday, on call and overnights required

· Must have excellent leadership, project management, interpersonal, organizational, verbal, and written communication skills

· Must be a strong team player, able to successfully interface with varied personalities and temperaments, and relate sensitively to people of varied social, economic, racial, cultural, and experiential backgrounds

· Commitment to diversity, equity, and inclusion

· Bilingual skills (Spanish) preferred

· Proficient in Microsoft Office Suite, Access, and Excel


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