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Brc Benefits Specialist
5 months ago
**General Description**: Assist clients and their employees with benefit or claim questions.
**Responsibilities**:
- Primary resource for clients and their employees with benefit or claim questions.
- Investigate and work with carrier contacts to solve claim problems.
- Track and documents all calls and interactions in Call Center database.
- Assist clients with administrative questions regarding enrollment, eligibility, and special contract provisions.
- Assist with transition of care concerns due to a change in carrier.
- Provide help with coordination of benefits.
- Draft appeal letters and perform claim audits as needed.
- Report trends to carrier and/or the account manager.
- Maintain open call volume.
- Keep informed about industry information and new product information.
**Knowledge, Skills and Abilities**:
- Prior customer service experience preferred.
- Must hold Life and Disability insurance license or obtain within 12 months.
- Bilingual highly preferred.
- Comfortable with internet-based programs and Microsoft Office products.
- Strong attention to detail and ability to self-check work.
- Excellent time management skills, able to set priorities, and manage deadlines.
- Ability to work in a team environment.
- Resourceful, eager to learn new concepts, and further professional development.
- Ability to define problems and generate potential solutions.
- Strong verbal and written communication skills.
- Ability to remain calm in stressful situations.
LI-CG1
- #LI-Onsite
- USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time_._
- Salary Range: $35,000- $50,000. T_his is a bonus-eligible position with a target incentive of 5%_
Job ID:
28173
