We have other current jobs related to this field that you can find below
-
Bethesda, Maryland, United States Marriott International Full timeJob Number Job Category Finance & AccountingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY The Senior Manager, Loyalty Financial Data, Analytics & Reporting will serve as a subject matter expert on Loyalty...
-
Customer Loyalty Advocate
5 hours ago
Cary, North Carolina, United States EchoPark Automotive Full timePosition Overview:EchoPark Automotive is seeking a Customer Loyalty Advocate to enhance the guest experience following the purchase of their vehicle. The Customer Loyalty Advocate plays a crucial role in ensuring guest satisfaction and retention, contributing to the overall success of the organization.Key Responsibilities: - Foster guest satisfaction and...
-
Client Engagement Specialist
3 days ago
Bethesda, Maryland, United States L-Soft international, Inc. Full timeJob OverviewL-Soft International, Inc. is a leader in asynchronous digital communication, facilitating connections among organizations, groups, and individuals with shared interests globally. We are looking for a dedicated and proactive Client Engagement Specialist to oversee customer relationships, manage renewals of maintenance and support agreements, and...
-
Customer Engagement Specialist
5 days ago
Bethesda, Maryland, United States Jim Coleman Toyota Full timeJob OverviewJim Coleman Toyota is seeking a Customer Engagement SpecialistJim Coleman Automotive is a well-established, family-owned dealership with a rich history in the automotive industry. We pride ourselves on being a prominent player in the local market, dedicated to providing exceptional service and support to our customers. Our company values a...
-
Senior Customer Success Manager
1 month ago
North Platte, United States Customer Labs Full timeCome work alongside some of the most talented minds in the agtech industry. We are a team of innovators who are accelerating the digitization and sustainability of our planet’s food system. At Arable, you will have the unique opportunity to build something meaningful with an amazing group of people who care about each other and their work. What We Do At...
-
Bethesda, Maryland, United States Marriott Full timeJob Overview Job Category Information Technology Position Type Management ROLE SUMMARY The Lead Manager, Retail and Loyalty Collaborations, within the Global Technology division, is pivotal in the comprehensive development and enhancement of our eCommerce platforms and the execution of Loyalty Partnership Systems. This role necessitates close cooperation...
-
Customer Engagement Specialist
5 days ago
Bethesda, Maryland, United States Barnes & Noble Full timeRetail Sales Associate OverviewAs a **Retail Sales Associate**, you will play a vital role in delivering an exceptional shopping experience for our customers at Barnes & Noble. Your primary responsibility will be to ensure that every customer feels welcomed and valued while assisting them with their needs.Key ResponsibilitiesDeliver outstanding customer...
-
Community Engagement Intern
6 days ago
North Houston, United States Stealth Startup Full timePosition: Community Engagement InternLocation: North Houston (Onsite requirement: one day per week)Type: InternshipDuration: 3 MonthsHours: Variable hours per weekRole Overview:We are seeking a driven and enthusiastic Community Engagement Intern to become a part of our innovative team at Stealth Startup. This position is ideal for a college student eager to...
-
Customer Engagement Specialist
2 hours ago
Bethesda, Maryland, United States Lilly Pulitzer Full timePosition OverviewThe Retail Sales Representative plays a crucial role in the daily operations of the Lilly Pulitzer retail environment. This position encompasses customer interaction, sales execution, and the protection of store assets.Key ResponsibilitiesGrasp the overall essence of Lilly Pulitzer, including the lifestyle, clientele, product offerings, and...
-
Customer Support Intern
3 weeks ago
Bethesda, United States otelier.io Full timeJob DescriptionJob DescriptionDescription:At Otelier, we put data and efficiency at the heart of hotel operations so hoteliers can return to hospitality. As the hospitality software behind every great host, we provide the tools to automate back-office tasks, streamline budgeting and forecasting, and offer crystal-clear insights into property or portfolio...
-
Customer Engagement Specialist
5 days ago
Bethesda, Maryland, United States Marriott Full timePosition OverviewAt Marriott, we are dedicated to providing exceptional service and creating memorable experiences for our guests. As a Guest Experience Expert, you will play a vital role in ensuring that every visitor feels welcomed and valued.Key ResponsibilitiesEngage with guests to understand their needs and preferences, delivering personalized...
-
Customer Engagement Specialist
5 days ago
Bethesda, Maryland, United States Marriott Full timeJoin Marriott's Commitment to Exceptional Guest ExperiencesAt Marriott, we pride ourselves on delivering unparalleled service to our guests. As a Guest Experience Expert, you will play a crucial role in ensuring that every visitor feels valued and appreciated.Your Role:Engage with guests to understand their needs and preferences.Provide personalized...
-
Customer Engagement Specialist
5 hours ago
North Little Rock, Arkansas, United States Chico's FAS Full timeWith a network of boutiques and outlets across the U.S., complemented by a robust online presence, our organization relies on advanced technology and resources to sustain our business success. We offer a variety of career paths in finance, technology, and merchandising, providing talented individuals the chance to join our team of dedicated professionals who...
-
Marketing Manager for Customer Engagement
5 days ago
North Olmsted, Ohio, United States Moen Full timeJob Overview** KEY RESPONSIBILITIES**Loyalty Program Management:Oversee the administration of Moen's customer loyalty initiatives tailored for the multi-channel Pro segment and Wholesale Showroom.Facilitate the continuous enhancement of social media platforms, loyalty websites, and email marketing strategies, including the supervision of creative and content...
-
Customer Engagement Specialist
6 days ago
North Aurora, Illinois, United States Gerald Auto Group Full timeCustomer Engagement Specialist - Gerald Auto Group Gerald Auto Group is looking to enhance its Business Development Center. Previous experience is preferred. This role is centered on boosting sales engagement by addressing inquiries, and initiating outbound sales communications through calls, emails, and texts to connect with customers who are interested in...
-
Outreach and Engagement Officer
4 weeks ago
Bethesda, United States Omniscius Consulting Full timeOur client is seeking an Outreach and Engagement Officer to support an IC customer in Bethesda, MD. Develop and implement communication strategies to enhance internal communication within the university and with other universities, academic institutions, and stakeholders Create and distribute newsletters, email, and other communication materials Develop and...
-
Outreach and Engagement Officer
1 month ago
Bethesda, United States Omniscius Consulting Full timeJob DescriptionJob DescriptionOur client is seeking an Outreach and Engagement Officer to support an IC customer in Bethesda, MD.Develop and implement communication strategies to enhance internal communication within the university and with other universities, academic institutions, and stakeholdersCreate and distribute newsletters, email, and other...
-
Sales Manager 2 Centralized Extended Hours MHS
3 weeks ago
Bethesda, United States Marriott International Full timeAdditional Information Remote position focused on group sales opportunities, Previous sales experience, Nights Weekends, PST preferred.Job Number 24142639Job Category Sales & MarketingLocation Sales Support East, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB...
-
Senior Manager, Co-brand Card Acquisitions
2 weeks ago
Bethesda, United States Marriott International Full timeJob Number 24144057Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe Senior Manager, Card Acquisitions, is a member of the U.S. Co-brand Card Acquisitions team. This role supports...
-
Customer Engagement Specialist
5 days ago
North Berwick, Maine, United States Beauty Brands Full timeClient Services Specialist at Beauty BrandsOverview: We are seeking a dedicated individual who is enthusiastic about providing exceptional service and has a strong affinity for beauty products.Key Responsibilities:Deliver outstanding customer support and enhance client satisfaction.Collaborate effectively within a team environment to achieve common...
International Loyalty and Customer Engagement
2 months ago
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our International Loyalty and Customer Engagement Manager in the Marketing & Distribution team of our International Operations Division. The International Marketing & Distribution team supports the entirety of Choice Hotel’s business outside of the United States. As a key member of the team, you will enable our international regions (Canada, LATAM, EMEA and APAC) to successfully scale loyalty enrollments and drive higher loyalty revenue contribution, through the management, development and execution of loyalty and customer engagement programs, tools, processes, or solutions.
Your Responsibilities
- Management of a portfolio of key initiatives_- Own and manage a portfolio of key loyalty and customer engagement initiatives, with the main purpose of driving loyalty program enrollments, increase loyalty revenue contribution as well as direct online contribution.- Build detailed project plans and document materials and knowledge on programs, processes, tools being developed and rolled out.- Collaborate with functional leaders within the regions and consider market differences; including customizing solutions to fit each region as needed but must ensure alignment with Centers of Excellence requirements and strategy.
- International Loyalty_- Work closely with regions to assess needs and identify new features and enhancements to drive greater Choice Privileges member enrollment and value on international markets.- Identify gaps and work closely with the domestic loyalty team and regions to set priorities and ensure execution.- Leverage existing loyalty partnerships, tools, programs, solutions, or processes that will enhance program features for international customers, especially around reward and redemption options.- Present business cases to leadership and technology partners about new functionalities and partnerships opportunities. Work closely with the domestic loyalty team to ensure cohesion with the global program; finance to ensure projects profitability; and IT to implement enhancements and ensure proper integrations, as needed.- Collaborate with various stakeholders on local / global Choice Privileges promotions and create a global environment, while driving incremental enrollments and loyalty revenue contribution as well as driving efficiency and consistency.
- International Customer Engagement_-
- Identifies and manages new opportunities to further engage with our customers such as SMS or App notifications and work with Tech and Privacy teams to enable new channels, as needed.- Partner with Global teams to test new communications and thrive for consistency across all markets.- Define the rules of engagement and the processes for regions to efficiently manage their customer engagement campaigns while aligning with the global strategy.
- Technology & Analytics Management_- Define the roadmap of products or technology needed to enable loyalty and customer engagement and works closely with appropriate Tech domains teams to execute developments and enhancements.- Assist with defining and implementing our international audience strategy which includes working with the Advance Analytics Team to understand customer attributes gaps and define a roadmap to close these gaps.- Communication & Collaborations- Keeps abreast of new or existing enterprise-wide initiatives or projects related to loyalty and customer engagement and leverages enterprise scales to accelerate Int’l growth.- Ensures transparency and clearly communicates to regional teams, US stakeholders or Int’l HQ key initiatives, plans, deadline, status update and more. Seeks alignment with all business partners on all projects.- Collaborates closely with Tech teams to prioritize projects and ensure timely delivery of new capabilities, product integrations, functionalities etc.
Your Experience, Skills & Competencies- Bachelor’s degree or equivalent years of experience required; MBA preferred.- 5+ years of relevant experience in Loyalty and Guest communication strategy.- Experience with audience strategy and advanced analytics highly preferred.- Must have organizational savvy with the ability to navigate different stakeholders at all levels of the organization and across functions.- Must be a self-starter and can work independently.- Possess strong cross functional project management skills.- Showcase strong leadership skills and the ability to manage several projects simultaneously.- Must be a change agent with strong influence, motivation, and focused on execution and delivery.- Must be an exceptional problem solver.- Requires excellent written and verbal communication and presentation skills.- Knowledge and experience in IT/Technology is a plus.- Multilingual in French, German and Spanish is a plus but not required.- Ability to travel (domestic & global) up to 15%.
Your Team Pick
This is an individual contributor role
