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IT Support Analyst

3 months ago

Deer Park, United States International Cooling Tower Inc. Full time

**Join Our Team: IT Support Analyst at International Cooling Tower Inc. (ICT)**

**Travel**: Occasional travel required (US and Canada)

**About ICT**:
At International Cooling Tower Inc. (ICT), we are committed to providing quality cooling tower solutions across North America. We are looking for a proactive and dedicated IT Support Analyst to join our IT team. Under the guidance of the IT Manager, this role plays a crucial part in ensuring our technology operations run smoothly and efficiently.

**Key Responsibilities**:

- Diagnose and resolve issues related to hardware and software across a variety of devices, including desktops, laptops, and mobile devices.
- Install, configure, and manage hardware and software systems, including printers, scanners, and other peripherals.
- Monitor and maintain optimal functioning of computer systems and networks.
- Escalate complex issues to appropriate IT personnel.
- Keep accurate records of IT equipment and assist in inventory management.
- Participate in IT-related projects as needed.

**Qualifications**:

- Associate degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
- Minimum of 2 years of experience in a help desk or technical support role.
- In-depth knowledge of Microsoft operating systems and Office 365, with at least 2 years of administration experience in MS Office 365.
- Experienced in Active Directory and Azure domain services.
- Solid experience in supporting iOS devices (iPhone & iPad).
- Understanding of networking technologies and protocols (TCP/IP, DNS, DHCP, VPN, VLANS, Firewall management).
- Ability to troubleshoot and resolve hardware and software issues.
- Excellent communication and customer service skills, with the ability to explain technical concepts clearly.
- Strong independent work ethic, prioritization skills, and time management capabilities.
- Physical ability to lift up to 50lbs.

**Preferred Experience (Not Required)**:

- Virtualization software (VMWARE), backup processes/software (VEEAM), SQL database support, analytics tools (Tableau), CRM and ERP systems, Firewall technologies (especially Fortinet), Linux servers, ticket management systems, hardware imaging tools, VOIP technologies, and a valid passport for potential travel to Canada.

**Why ICT?**
- Collaborative and supportive team environment
- Opportunities for professional growth and development
- Engage in innovative and cutting-edge technology projects

Pay: $42,762.02 - $51,498.34 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Schedule:

- Monday to Friday
- Weekdays

**Experience**:

- Help desk: 2 years (preferred)
- Windows: 2 years (preferred)

Ability to Commute:

- Deer Park, TX 77536 (required)

Work Location: In person