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IT Support Analyst

2 months ago

Hot Springs National Park, Arkansas, United States AAR Full time
Job Summary

AAR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will serve as the first point of contact for our Digital Technology and Analytics department, providing timely and effective support to our end-users.

Key Responsibilities
  • Incident Management: Respond to and resolve technical issues in a timely and efficient manner, ensuring minimal disruption to our business operations.
  • Problem Management: Analyze and resolve recurring technical issues, implementing solutions to prevent future occurrences.
  • Service Request Management: Process and fulfill service requests from end-users, ensuring timely delivery of services.
  • Communication: Provide clear and concise communication to end-users, ensuring they are informed of the status of their requests and issues.
  • Collaboration: Work closely with other teams, including IT and business stakeholders, to ensure seamless delivery of services.
Requirements
  • Education: Associate degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • Experience: 2+ years of experience in a technical support role, preferably in a similar industry.
  • Skills: Strong understanding of networking, mobile, and VPN technologies; experience with IT Service Management systems; excellent communication and problem-solving skills.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional development and growth within the company.
  • Collaborative Environment: A collaborative and dynamic work environment.