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Ketamine/spravato Department Coordinator

5 months ago

Irvine, United States Pacific Mind Health Full time

_Ketamine/Spravato Department Coordinator and Patient Care Coordinator (state of the art treatments for depression and anxiety)_

At Pacific Mind Health, our mission is to revolutionize mental healthcare with modern evidence-based treatments. We are dedicated to delivering innovative and effective solutions for mental health problems, including state-of-the-art Interventional Psychiatry treatments like Transcranial Magnetic Stimulation (TMS) and Ketamine/Spravato administration for treatment-resistant depression. Our commitment to improved outcomes and whole-person wellness drives us forward.

As a rapidly expanding practice, we take pride in fostering a close-knit, family-like atmosphere where both our dedicated staff and valued patients thrive. We embrace understanding, flexibility, and responsiveness as we provide compassionate and empathetic care, leveraging the latest advancements in Psychiatry. Be a key member of our team and shape the future of mental healthcare

**Responsibilities**:
As the Ketamine/Spravato Department Coordinator, you will play a pivotal role in facilitating care to patient's in need and helping provide ground-breaking treatments to those with depression and anxiety. Your key responsibilities include:
**Ketamine Department Coordinator**
- Coordinate the Ketamine Department by arranging and performing education, recruitment, and enrollment of patients.
- Assist with management of department, eventual supervision of other employees, maintaining optimal workflow and operations
- Informational sessions regarding Ketamine/Spravato treatment to spark interest, educate patients, and answer questions. Will require knowledge of Ketamine process (training provided and self education necessary)
- Assisting with coordination of initiation of Ketamine treatments and maintenance of Ketamine schedule
- Manage mailbox and calendar for Ketamine departments, enrollment spreadsheets, high end organizational abilities required.
- Marketing and outreach for patient recruitment

**Patient Care Coordinator**
- Provide excellent patient care and treat patients with compassion while developing trust and rapport. Provide support, reflective listening, and compassion to patients struggling with depression and/or anxiety.
- Higher level patient care activities such as conflict resolution, outreach, care coordination with other health professionals or clinics
- Greets patients as they arrive and leave the office.
- Collect Co-insurance/Co-pays from patients. Process credit card payments and credits
- Accurately maintain schedules, patients and insurance information.
- Possess thorough knowledge of each physician’s services, requirements, and approaches.
- Book and schedule patient appointments
- Scan medical documents in to Electronic Medical Records software.
- Provides general administrative support including faxing, copying and scanning for physicians and other office personnel as needed.
- Cross train in other departments as needed.
- Adheres to all HIPAA and confidentiality requirements.

**Ketamine/Spravato Administration**
- Administer Ketamine/Spravato treatments according to specific physician protocols. Set up the treatment protocols and monitor all aspects of the treatment sessions for patient comfort and treatment accuracy.
- Monitor vital signs and patient response to Ketamine treatment.
- Troubleshoot and resolve issues with patient comfort and any issues that may arise
- Administer psychiatric rating scales and counsel patients on completion of scales.
- Record session notes, track insurance authorizations, and schedule patient visits using EMR and medical scheduling software.
- Communicate with a team of certified Ketamine psychiatrists who oversee patient treatment at multiple office locations.

Qualifications:

- Self motivated, intelligent, empathetic individual who is calm and caring, works well with others, and excels in a team atmosphere.
- Ability to deliver superior customer service to all potential patients. Strong customer service skills and exceptional in person and phone presence are a must.
- Experience working front desk in medical office required. Prefer applicant to have experience as office or department manager/lead or with multiple aspects of medical practice management
- Proficient with Microsoft Word and Excel, strong computer and data entry skills required.
- Excellent written, verbal and follow up skills required.
- Excellent communication skills and ability to work well with a team.
- Ability to interact with potential patients, clinic staff, physicians and departments in a professional manner.
- Ability to multi-task with high degree of attention to detail and bring tasks to completion.
- Must maintain professional appearance and demeanor and interface well with patients in a mental-health setting.
- Must respect and adhere to office guidelines and use good judgment regarding patient confidentiality.
- Punctual, reliable and flexible.
- Experience working in mental h