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Manager, Store Operations, Technology

3 months ago

San Francisco, United States Gap Inc. Full time

**About Gap Inc.**:
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team** **is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.

**About the Role**:
The Manager of Technology plays a pivotal role in supporting the Store Operations team by spearheading and implementing cutting-edge, technology-driven solutions across Gap Inc.’s North American fleet. This encompasses facilitating effective communication, providing tools and resources to enhance the utilization of in-store technology components, and advocating for store capability requirements that add value to our brands and align with brand strategies. Additionally, this role collaborates with or leads project teams, ensuring resource allocation and seamless coordination among team members, third-party contractors, and consultants to deliver projects according to the project plan and timeline.

Reporting directly to the Director of Store Capabilities & Omni Operations, this position partners closely with the Store Operations team to influence key business partners across all brands, functions, and channels, serving as the voice of the field in all interactions.

**What You'll Do**:

- Provide thought leadership and work closely with Store Operations, Field Leaders and other functional business partners to define, develop and drive key business priorities to support Stores and Brand goals
- Lead cross functional teams defining success criteria, aligning milestones, stakeholder communications, implementation, and managing organizational change
- Independently own and manage strategic initiatives, leading cross functional teams in evaluation of hypotheses, strategic analysis / planning, and operational execution to further store goals and priorities
- Develop and refine project scope, structure, and approach, quantitative and qualitative analyses Identify key issues, guide analysis, develop conclusions, and present findings to cross functional leaders
- Responsible for quality of services and advice in meeting business partner needs
- Responsible for end results of team and shares responsibility over resources, budget and adherence to policies

**Who You Are**:

- Store Leadership and/or Store Operations experience with a passion for developing team members and mentoring future leaders
- Experience leading large program management efforts including establishing effective governance structures, cross functional coordination, and executive stakeholder management and reporting
- Comfort with ambiguity and a dynamic business landscape Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing environment
- Strong relationship building skills and experience working closely with senior executives and cross functional partners to influence strategic agendas and operationalize key strategic initiatives
- Strong critical thinking and business curiosity, including strong analytical and creative problem-solving skills, strong ability to work with complex and detailed data to drive insights and decisions
- Builds strong cross-functional partnerships at all levels with Store Operations, Store Leadership Teams, Upper Field Leaders, IT, Store Support, Store Development, Legal, Communications and Human Resources amongst others.
- Represents Stores and Store Operations with other business partners; acts as an advocate for Stores.

**Benefits at Gap Inc.**:

- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
- _For eligible employees_

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality