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Director of Office Operations

3 months ago

Bensenville, United States Midwest Goods Inc. Full time

**Location**: Bensenville, IL (On-Site)

**Schedule**: Monday to Friday 8:00AM to 6:00PM

**Status**: Full-Time (Exempt)

**Compensation**: Starting at $140k

**$300 Sign-On Bonus After The Completion of the 90-Day Probationary Period**

**Summary/Objective**

**Essential Functions**:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage and coordinate activities across multiple departments, including customer service, accounts and billing, sales, returns, marketing, purchasing, accounting, compliance, and IT.
- Provide leadership and guidance to department heads, ensuring alignment with organizational goals and objectives.
- Foster a collaborative and high-performing team environment, promoting teamwork and innovation.
- Coordinate training sessions, workshops, and professional development programs. Assist in tracking employee training completion and maintaining training records.
- Address minor employee concerns or inquiries, escalate issues to HR as needed, and maintain open communication channels to foster a positive work environment. Help employees understand company policies and procedures.
- Assist in disseminating HR policies and procedures to employees, ensuring understanding and compliance. Monitor adherence to HR policies and escalate concerns to HR for resolution.
- Coordinate employee recognition programs and events to celebrate employee achievements and milestones. Collaborate with HR to ensure recognition initiatives align with company culture and values.
- Support HR in the performance management process by tracking performance evaluations, goal setting, and performance improvement plans. Help ensure timely completion of performance-related tasks and documentation.
- Oversee the organization's technology infrastructure, including hardware, software, network systems, and IT support.
- Identify and implement technology solutions to enhance operational efficiency and productivity.
- Stay abreast of emerging technologies and trends, recommending strategic technology investments.
- Utilize analytical tools and methodologies to analyze operational data and identify opportunities for improvement.
- Generate reports, dashboards, and presentations to communicate key insights and performance metrics to senior management.
- Develop strategies to optimize processes, streamline workflows, and drive continuous improvement initiatives.
- Lead cross-functional projects and initiatives, from initiation to completion, ensuring adherence to timelines, budgets, and quality standards.
- Define project objectives, scope, and deliverables, assigning tasks and responsibilities to project team members.
- Monitor project progress, identify risks and issues, and implement mitigation strategies to ensure successful project outcomes.
- Facilitate communication and collaboration between departments, fostering a cohesive and integrated approach to achieving organizational objectives.
- Establish and maintain effective working relationships with stakeholders, resolving conflicts and promoting a positive work culture.
- Coordinate interdepartmental initiatives, ensuring alignment with overall business strategies and goals.

**Competencies**:

- Excellent Organizational and Communication skills
- Leadership and Problem-solving abilities.
- Root Cause Analysis
- Proficient in Excel and MS office
- Collaboration and Communication
- Recommendation and Implementation
- Critical thinking Capabilities

**Supervisory Responsibility**:
This position has supervisory responsibilities.

**Work Environment**:
This job operates in a professional office & warehouse environment. This role uses standard office equipment such as laptop computers, smartphones, photocopiers, filing cabinets, and fax machines.

**Physical Demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

**Position Type/Expected Hours of Work**:
This is a full-time position. Days and hours of work are Monday through Friday, (Specify work hours).

**Travel**:
Occasional Travel Required.

**Required Education and Experience**:

- Bachelor’s degree in business administration, Office Administration, or related field (master’s degree preferred).
- Minimum of 7 years of experience in senior office operations management role.
- Strong understanding of HR principles, practices, and regulations, with prior experience in HR administration.
- Proficiency in technology management, including hardware, software, network systems, and project management tools.
- Excellent analytical skills, with