Office Operations Director

6 days ago

Bensenville, Illinois, United States Careers at Midwest Goods Full time
About the Role

We are seeking a highly skilled and experienced Senior Operations Manager to oversee multiple departments, including customer service, accounts and billing, sales, returns, marketing, purchasing, accounting, compliance, and IT.

The ideal candidate will possess a strong background in HR and technology, along with exceptional analytical and project management skills.

As the Senior Operations Manager, you will be responsible for optimizing departmental workflows, fostering interdepartmental collaboration, and ensuring operational excellence across all areas.

Key Responsibilities
  • Manage and coordinate activities across multiple departments, including customer service, accounts and billing, sales, returns, marketing, purchasing, accounting, compliance, and IT.
  • Provide leadership and guidance to department heads, ensuring alignment with organizational goals and objectives.
  • Foster a collaborative and high-performing team environment, promoting teamwork and innovation.
  • Coordinate training sessions, workshops, and professional development programs.
  • Address minor employee concerns or inquiries, escalate issues to HR as needed, and maintain open communication channels to foster a positive work environment.
  • Help employees understand company policies and procedures.
  • Assist in disseminating HR policies and procedures to employees, ensuring understanding and compliance.
  • Coordinate employee recognition programs and events to celebrate employee achievements and milestones.
  • Support HR in the performance management process by tracking performance evaluations, goal setting, and performance improvement plans.
  • Oversee the organization's technology infrastructure, including hardware, software, network systems, and IT support.
  • Identify and implement technology solutions to enhance operational efficiency and productivity.
  • Stay abreast of emerging technologies and trends, recommending strategic technology investments.
  • Utilize analytical tools and methodologies to analyze operational data and identify opportunities for improvement.
  • Generate reports, dashboards, and presentations to communicate key insights and performance metrics to senior management.
  • Develop strategies to optimize processes, streamline workflows, and drive continuous improvement initiatives.
  • Lead cross-functional projects and initiatives, from initiation to completion, ensuring adherence to timelines, budgets, and quality standards.
  • Define project objectives, scope, and deliverables, assigning tasks and responsibilities to project team members.
  • Monitor project progress, identify risks and issues, and implement mitigation strategies to ensure successful project outcomes.
  • Facilitate communication and collaboration between departments, fostering a cohesive and integrated approach to achieving organizational objectives.
  • Establish and maintain effective working relationships with stakeholders, resolving conflicts and promoting a positive work culture.
  • Coordinate interdepartmental initiatives, ensuring alignment with overall business strategies and goals.
Requirements
  • Excellent Organizational and Communication skills
  • Leadership and Problem-solving abilities
  • Root Cause Analysis
  • Proficient in Excel and MS Office
  • Collaboration and Communication
  • Recommendation and Implementation
  • Critical Thinking Capabilities
Supervisory Responsibility

This position has supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.

The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday.

Required Education and Experience
  • Bachelor's degree in business administration, Office Administration, or related field (master's degree preferred).
  • Minimum of 7 years of experience in senior office operations management role.
  • Strong understanding of HR principles, practices, and regulations, with prior experience in HR administration.
  • Proficiency in technology management, including hardware, software, network systems, and project management tools.
  • Excellent analytical skills, with the ability to analyze data, identify trends, and make data-driven decisions.
  • Proven project management experience, with the ability to lead cross-functional teams and deliver projects on time and within budget.
  • Exceptional communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels.
  • Strong organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
  • Demonstrated leadership abilities, with a focus on fostering teamwork, collaboration, and innovation.
  • Ability to adapt to a fast-paced and dynamic work environment, with a proactive and solution-oriented mindset.
Work Authorization

Must have legal authorization to work in the United States.

What We Offer
  • Annual Performance Review-Up to 3% at 90-day Review. Up to 8% at yearly review.
  • Annual Perfect Attendance gift card Ceremony.
  • Casual Work Environment.
  • Employee Assistance Program.
  • Employee Birthday Celebration with Gift Card Distribution.
  • Employee of the Month Celebration.
  • Generous Paid Time off Program.
Insurance Coverage
  • Medical, Dental, Vision and Life Insurance.
  • Monthly Company Activities and Celebrations.
  • Monthly Manager Lunches.
  • Paid Holidays.
  • Potential for Advancement.
  • Spotlight Employee Recognition.
  • 401(k) with Employer Match.

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