Current jobs related to Customer Service Director - Bensenville, Illinois - Midwest Goods Inc

  • Customer Service Liaison

    4 weeks ago

    Bensenville, Illinois, United States Mauser Packaging Solutions Full time

    Customer Service RepresentativeMauser Packaging Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Establish and maintain strong...

  • Customer Service Representative

    4 weeks ago

    Bensenville, Illinois, United States Walgreens Full time

    Deliver Exceptional Customer Service at WalgreensAs a Customer Service Associate at Walgreens, you will be the face of our company, providing a distinctive and delightful customer experience. Your key responsibilities will include:Key Responsibilities:Model and deliver a distinctive and delightful customer experienceRegister sales on assigned cash register...

  • Customer Service Representative

    4 weeks ago

    Bensenville, Illinois, United States Armando Perez - State Farm Agent Full time

    Customer Service ManagerAs a Customer Service Manager with Armando Perez - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.Key...

  • Customer Service Representative

    1 month ago

    Bensenville, Illinois, United States ProAmpac Holdings, Inc. Full time

    Job Title: Customer Service RepresentativeThis role serves as the central point of contact between our external customers and our manufacturing team for all order entry and order management-related activities.Key Responsibilities:Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.Work...

  • Customer Service Team Lead

    3 weeks ago

    Bensenville, Illinois, United States Armando Perez - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE RESPONSIBILITIES:As a Customer Service Manager with Armando Perez - State Farm Agent, you will deliver exceptional client experiences that drive business growth. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer...

  • Bilingual Customer Service Representative Position

    3 weeks ago

    Bensenville, Illinois, United States PeopleReady Full time

    Job Title: Bilingual Customer Service RepresentativeJob Summary:PeopleReady is seeking a Bilingual Customer Service Representative to communicate with customers and assist with transportation needs. The ideal candidate will be fluent in Mandarin and English and have previous customer service experience. Key Responsibilities:Enter new freight orders into the...

  • Customer Service Representative

    3 weeks ago

    Bensenville, Illinois, United States Furniture Medic Full time

    Furniture Medic is seeking a Customer Service Representative to assist customers by answering phone calls, addressing basic questions, and scheduling appointments. Our team specializes in providing furniture and cabinet restoration services for builders, contractors, manufacturers, and insurance companies.Answer phone calls, screen calls, and answer basic...

  • DVM Medical Director Opportunity

    4 weeks ago

    Bensenville, Illinois, United States Bensenville Animal Hospital Full time

    Medical Director OpportunityWe are seeking a highly skilled and experienced Medical Director to lead our team at Bensenville Animal Hospital. As a Medical Director, you will be responsible for providing strategic direction, coaching, and problem-solving while having the support of area leaders who have walked in your shoes.Career DevelopmentTake your career...

  • Customer Implementation Specialist

    3 weeks ago

    Bensenville, Illinois, United States US Foods Holding Corp Full time

    Unlock the power of proprietary US Foods systems and tools to drive customer solutions. As a key member of our team, you will leverage your expertise to coordinate solutions specific to new, at-risk, and loss solutions. This role requires a strong understanding of manufacturing technology and a passion for delivering exceptional customer experiences.Key...

  • Customer Solutions Coordinator

    3 weeks ago

    Bensenville, Illinois, United States US Foods Full time

    Customer Solutions CoordinatorUS Foods is seeking a Customer Solutions Coordinator to join our team. As a key member of our sales operations team, you will be responsible for coordinating customer solutions, analyzing data, and formulating plans to drive new business and reduce customer churn.Key Responsibilities:Coordinate and offer strategic insight to all...

  • Customer Solutions Coordinator

    4 weeks ago

    Bensenville, Illinois, United States US Foods, Inc. Full time

    Job Title: Customer Solutions CoordinatorUS Foods, Inc. is seeking a highly skilled and organized Customer Solutions Coordinator to join our team. This role will be responsible for coordinating and offering strategic insight to all aspects of new customer onboarding and lead assignment.Key Responsibilities:Coordinate and analyze data to identify at-risk...

  • Service Technician

    4 weeks ago

    Bensenville, Illinois, United States Tech-24 Full time

    Job DescriptionAt Tech-24, we're committed to providing exceptional service and support to our customers. As a Service Technician, you'll play a critical role in ensuring our customers' commercial cooking and refrigeration equipment is running smoothly.Key Responsibilities:Perform routine maintenance and repairs on commercial cooking and refrigeration...

  • Financial Services Representative

    3 weeks ago

    Bensenville, Illinois, United States Bank of Montreal Full time

    Job SummaryAs a Customer Experience Specialist at Bank of Montreal, you will deliver exceptional service to our customers and prospects. Your primary responsibility will be to identify customer needs and provide advice and guidance regarding financial products and services. You will work closely with our team to ensure that our customers receive the best...

  • Financial Services Professional

    4 weeks ago

    Bensenville, Illinois, United States Bank of Montreal Full time

    Job SummaryDeliver exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial matters.Key ResponsibilitiesProvide expert advice and guidance to customers on financial mattersIdentify customer needs and develop strategies to meet those needsDeliver exceptional service to customers and...

  • Financial Services Representative

    4 weeks ago

    Bensenville, Illinois, United States Bank of Montreal Full time

    Job SummaryWe are seeking a skilled Financial Services Representative to join our team at the Bank of Montreal. As a key member of our Retail Banking Sales & Service team, you will be responsible for delivering exceptional service to our customers and prospects.Key ResponsibilitiesIdentify customer needs and provide advice and guidance regarding financial...

  • Service Technician

    4 weeks ago

    Bensenville, Illinois, United States Tech24 Full time

    Job SummaryWe are seeking a skilled Service Technician to join our team at Tech24. As a Service Technician, you will be responsible for troubleshooting, maintaining, and repairing commercial cooking and refrigeration equipment.Key ResponsibilitiesService, troubleshoot, and repair commercial cooking and refrigeration equipmentCommunicate with customers and...

  • Van Delivery Driver

    3 weeks ago

    Bensenville, Illinois, United States BATTERY SERVICE CORP. Full time

    Job DescriptionAt BATTERY SERVICE CORP., we are seeking a skilled Van Delivery Driver to transport goods and materials safely and efficiently. The ideal candidate will have a valid driver's license, familiarity with GPS, and a clean driving record.Key Responsibilities:Deliver goods and materials from our warehouse to customersPlan the most efficient routes...

  • Van Delivery Driver Position

    3 weeks ago

    Bensenville, Illinois, United States Battery Service Corp Full time

    Job Summary:We are seeking a Van Delivery Driver to transport goods and materials from our warehouse to customers. In this role, you will plan the safest and most efficient routes of travel and make daily deliveries.Responsibilities: Deliver materials and goods from our warehouse to our customers. Plan the safest and most efficient routes of travel. Make...

  • Tire Service Technician

    2 months ago

    Bensenville, Illinois, United States Discount Tire Full time

    About the RoleWe are seeking a skilled Tire Service Technician to join our team at Discount Tire. As a key member of our team, you will be responsible for installing, repairing, and maintaining tires on cars, trucks, and commercial vehicles.Key ResponsibilitiesInstall new tires and wheelsPerform maintenance on tires, including rotations, balancing, repairs,...

  • Credit and Financial Services Manager

    3 weeks ago

    Bensenville, Illinois, United States Midwest Goods Inc Full time

    Job Summary:At Midwest Goods Inc., we are seeking a highly skilled Credit and Financial Services Manager to join our team. This is a full-time exempt position based in Bensenville, IL, with a schedule of Monday to Friday, 9:00 am to 6:00 pm.Key Responsibilities:• Oversee the entire credit and collections process, ensuring timely and accurate payment from...

Customer Service Director

2 months ago

Bensenville, Illinois, United States Midwest Goods Inc Full time
Job Title: Customer Service Manager

Join Midwest Goods Inc. as a Customer Service Manager and take on a challenging role that requires exceptional leadership and customer service skills. As a key member of our team, you will be responsible for overseeing the customer service team, ensuring they deliver exceptional service and meet performance targets.

Key Responsibilities:
  • Provide leadership and guidance to the customer service team, ensuring they deliver excellent service and meet performance targets.
  • Handle escalated customer inquiries or complaints, working to resolve issues promptly and to the customer's satisfaction.
  • Develop and implement customer service policies and procedures to ensure consistency and quality in service delivery.
  • Train, mentor, and coach customer service representatives to enhance their skills and competencies in handling customer inquiries and escalations effectively.
  • Monitor team performance metrics and KPIs to identify areas for improvement and implement strategies to optimize performance.
  • Analyze customer feedback and data to identify trends, recurring issues, and areas for improvement in service delivery.
  • Collaborate with other departments, such as office and operations, to ensure seamless communication and coordination in addressing customer issues and resolving them promptly.
  • Ensure adherence to quality standards in customer interactions and service delivery, implementing measures to maintain and improve service quality.
  • Develop strategies to enhance the overall customer experience, anticipating and addressing customer needs proactively.
  • Lead department meetings to discuss current updates and/or action plans and requests recommendations/suggestions from the department employees.
  • Participate in the recruiting process and provide necessary feedback/recommendations for potential candidates for the customer service department.
  • Communicate with Senior Management and Prepare reports on customer service performance, trends, and issues, and maintain documentation of customer interactions and resolutions for reference and analysis.
Requirements:
  • Bachelor's degree in business administration, Communications or Related Field (Preferred)
  • Three to four years of related experience and or training, or equivalent combination of education and experience.
  • At least two years of supervisory experience in a related field.
  • Must have intermediate computer skills and proficient with Microsoft Office including Word, Excel, and knowledge of Google-based programs such as google sheets/Docs.
  • Previous Experience with Customer Relationship Management or Ticketing System.
  • Previous Experience with E-Commerce Platforms and warehouse management systems preferred.
  • Experience with Vape products or electronic cigarettes is a plus but not required.
  • Customer/Client Focus.
  • Problem Solving/Analysis
  • Able to multitask and work on several complex issues while maintaining a high degree of accuracy.
Work Environment:

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

This is largely a sedentary role and the employee must be comfortable with sitting in front of a computer for an extended period. Some filing might be required; this would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

What We Offer:
  • Annual Performance Review-Up to 3% at 90-day review. Up to 8% at a yearly review
  • Annual Perfect Attendance gift card Ceremony
  • Casual Work Environment
  • Employee Assistance Program
  • Employee Birthday Celebration with Gift Card Distribution
  • Employee of the Month Celebration
  • Generous Paid Time off Program
  • Insurance Coverage which includes: Medical, Dental, Vision and Life Insurance
  • Monthly Company Activities and Celebrations
  • Monthly Manager Lunches
  • Paid Holidays
  • Potential for Advancement
  • Spotlight Employee Recognition
  • 401(k) with Employer Match