Human Resources Principal Specialist/lead

7 days ago

Washington, United States Inter-American Development Bank Full time

**Human Resources Principal Specialist/Lead Specialist - Team Lead: HR Services**

**(Benefits Administration, HR Service Center, and Payroll & Taxes)**

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

**About this position**

**What you’ll do**:
As the Leader of the HRS team, you will be responsible for ensuring operational excellence and delivering an outstanding employee experience across the HRS portfolio. Your role will focus on leveraging technology and refining the operating model to optimize resources allocation and enhance impact.

**Services**:

- Supervise and provide technical direction to the team managing employee hiring services, benefits administration, visas, relocations, employee records and HR general requests through a service center, ensuring high quality, consistent and efficient customer service.
- Serve as liaison with the U.S. Department of State, for the issuance and renewal of G-IV visas for staff and their dependents, G-V visas for household staff, and employment authorizations.
- Lead the Payroll and Tax Reimbursements team, maintaining robust processes and systems for effective operation across Headquarters and the Bank's Country Offices.
- Ensure all services are delivered accurately and efficiently in compliance with regulations and standard operating procedures. Design and strengthen internal controls and serve as a technical point of contact for internal and external auditors. Ensure timely implementation of audit/non-audit recommendations.
- Assess the implications of new Bank policies and procedures and tax laws that affect HRS processes and systems. Ensure HRS catalog and services are documented and updated in the HRD Knowledge Base.
- Lead the design, development, testing, and implementation of enhancements to HRS processes and systems.

**Administration**:

- Oversee HRS operations in Costa Rica Service Center (CRSC), optimizing staffing levels and resource allocation.
- Design and refine key performance indicators (KPIs) for HRS to enhance performance and resource utilization.
- Spearhead the HR Shared Services strategy, establishing strategic objectives, measures, targets and driving significant strategic goals.
- Manage Service Level Agreements with HR internal clients, IDB Invest and IDB Lab.
- Conduct ongoing optimization analysis to continuously assess and improve the HRS impact.
- Serve as a role model of inclusive and adaptive leader, embrace, and promote IDBG values.

**What you’ll need**:

- Education: Master’s Degree or equivalent education in Business Administration, Accounting, Human Resources, Finance, Project Management, or related disciplines.
- Experience: Minimum 10 years of relevant experience. Experience in a leadership role in an HR shared service center environment.
- Proficiency with HRIS (Human Resources Information Systems), payroll software, and other HR technologies is required. Ability to leverage data and analytics for decision-making and process improvement.
- Experience developing customer-centric HR programs and change management, such as implementing new HR systems or policies.
- Proven ability to innovate and lead impactful initiatives.
- Excellent negotiation and influencing skills; demonstrated ability to exercise sound judgment.
- Languages: Oral and written proficiency in English and Spanish is required.

**Core and Technical Competencies**
- Focus on clients
- Communicate and influence
- Innovate and try new things
- Mentor and develop
- Promote Diversity, Equity, Inclusion, and Belonging

**Requirements**:

- **Consanguinity**: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

**Type of contract and duration**
- International staff contract, 36 months initially, renewable upon mutual agreement.

**What we offer**

The IDB Group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:

- A **competitive compensation** package, including an annual base salary expressed on a net-of-tax basis.
- **Leaves and vacations**: 24 days of paid time off + 8 personal days + sick leave + gender
- neutral parental leave.
- **Health Insurance**: IDB Group provides employees and eligible dependents with a robust medical benefits program that covers medical, dental, vision, preventive care, and prescription drugs.
- **Pension plan**: defined benefit pension plan that provides financial security and support employees in planning for their future.
- **Hybrid** and **flexible** work schedules.
- **Health and well-being**: Access to our Health Services Center that provides preventive care and health education for employees.
- **Development support**: We offer

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