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Campus Operations Manager

3 months ago

Arlington, United States Northeastern University Full time

About the Opportunity

The Campus Operations Manager is motivated and committed to providing customer-service oriented operational management of the Northeastern - Arlington campus.

Reporting to the Associate Dean & Campus Administrator, the Campus operations Manager ensures campus operations and services support the needs of all students, faculty, staff, and guests. Core areas of responsibility for the day-to-day operation of the campus include access and safety, classroom and event management, and coordination of building operations, activities, reception/welcome desk services, facilities maintenance, inventory management, and space scheduling. The Campus Operations Manager serves as the lead with property management for work orders, HVAC and access, technology liaison, services and vendor management, contract management, procurement, risk management, health/safety and security, facility renovations, and management of facility needs. Also, the Campus Operations Manager serves as a primary point of contact for safety and emergency preparedness, financial services, human resources support and personnel onboarding/offboarding, and internal communications. Additionally, this position works closely with Northeastern’s network-based information systems staff to ensure seamless delivery of academic and administrative systems and service support at Arlington.

The Campus Operations Manager supervises 3-8 full
- and part-time operations staff, which may include student employees, and works collaboratively with a broad range of staff, faculty, students, and external organizations.

The Campus Operations Manager ensures operational excellence for welcome/reception coverage during campus hours (which include evenings and weekends), class and events support, and the appearance and cleanliness of the campus facility.

This is an on-ground position which is generally ineligible for remote work. Flexibility to work alternative shifts, including occasional evenings and weekends is essential.

**Qualifications**:
Bachelor’s degree required. Minimum of 5-7 years of progressive experience, including campus or facility administration, business operations, technology, project management, and customer relations. Ability to maintain accurate records and manage multiple projects simultaneously.

High level of discretion, confidentiality, and professionalism required.

The incumbent must be able to work as part of a team, analyze and develop solutions to complex issues, have the ability to develop productive and respectful interpersonal relationships, demonstrate excellent verbal and written communication skills, be highly organized and detail oriented, be committed to excellence in customer service, and have the ability to handle multiple competing priorities.

Experience effectively managing or supervising staff, including mentorship, motivating performance improvement, and scheduling required. Proficiency with Microsoft Office programs required.

Experience in higher education or another educational context with adult learners is a plus.

Key Responsibilities & Accountabilities

Campus Operations

Serve as a primary point of contact, internally and externally, for activities related to the campus, triaging and redirecting inquiries as appropriate to the campus leadership team. Responsible for staffing and operations of the campus welcome area/help desk, including establishment and refinement of policies and procedures, and ensuring students, faculty, staff, and other visitors to the Campus experience outstanding customer service. Provide overall management of the Arlington campus facility including campus operations, space scheduling, services, and technology. Supervise, mentor, and schedule operations staff to ensure adequate coverage for campus reception, campus opening & closing, and class and event activities. Establish controls and respond to all requests related to the facility (keys, phones, security, parking, office work orders, space maintenance, housekeeping, etc.). Coordinate the distribution of work across the operations team to ensure operational excellence; amenities (e.g., coffee/tea/etc.) are refreshed; student, faculty, staff, and guest needs are met; campus is tidy and re-set after activities and events; and campus inventory stocks are maintained. Manage mail service, deliveries, and subscriptions. Serve as a campus risk management liaison and health & safety lead; coordinate safety meetings and trainings; ensure first aid supplies and equipment are stocked and in good working order; periodically review and update the campus Emergency Operations Plan; serve as a member of the Emergency Operations Team; and provide support to the campus emergency management programs. Work closely with Northeastern’s network-based information systems staff to ensure seamless delivery of academic and administrative systems and service support at the Campus.

Classroom & Event Management

Serve as campus class and event coo