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Executive IT Support Liaison

4 months ago

Carlsbad, United States Thermo Fisher Scientific Full time

**Job Title: Executive IT Support Liaison**

**Business Title: IT Executive Support Liaison**

Reports to: Sr. Manager, IT

Group/Division: Corporate Infrastructure and Security

Career Band: 6

Job Track: Professional

**Position Location: US - Carlsbad, CA**

**Position Summary**

As an Executive IT Support Liaison, you will play a crucial role in ensuring the seamless functioning of technology and information systems for our organization's executive team. You will be the primary point of contact for high-level executives, providing them with dedicated IT support and assistance. Your responsibilities will encompass technical support, troubleshooting, communication, security, and overall technology management for executives. Most meaningfully you partner with our executive team to help assist in our mission to enable our customers to make the world healthier, cleaner and safer.

**Key Responsibilities**
- Leverage PPI to enable constant improvement
- Provide regular updates to management as requested by lead
- Monitor the ticketing system and executive support dashboard to ensure assistance is provided in a timely manner
- Deploy, support and tackle issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V and multifunction devices
- Advise executive colleagues on technology standard processes and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations
- Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful and by showing a sense of urgency and professionalism
- Assisting and providing support to leadership team and executive admins leading up to and during all meetings with set up and monitoring

**Requirements / Qualifications**
- You have Superior work ethic
- “customer first” attitude
- You are innovative
- You provide “white-glove” treatment to colleagues
- You enjoy meeting people and building relationships with colleagues
- You have a sense of urgency—but also the ability to keep your cool
- You are punctual
- You are enthusiastic about learning new technologies and processes
- You can work with minimum supervision and be self-motivated
- You are agile at finding the right solution in any situation
- Maintain adaptability
- Build and document day-to-day process
- Travel Requirement: