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Placement Transfer Coordinator

4 months ago

Mesa, United States Banner Health Full time

**Primary City/State**:
Mesa, Arizona

**Department Name**:
**Work Shift**:
Evening

**Job Category**:
General Operations

Banner Health Transfer Services is a centralized 24/7 department (in an office setting environment) responsible for managing the transfer of patients for needed medical services. The department receives requests from emergency departments and hospitals across the state who are unable to meet the patient’s acute care needs. Banner Health Transfer Services supports placement of these patients by an in depth understanding of the services available across the Banner system. As an integral component of the Banner Health System, the Transfer Services supports the transfer needs of over 60,000 patients annually and is poised for growth as Banner Health expands its services. Banner Health Transfer Services utilizes multiple software platforms that are designed to meet the specific communication and documentation needs for complex transfers.
The** Placement Transfer Coordinator **role is responsible for the coordination of bed placement and movement of patients throughout Banner acute care facilities. You will be assigned a Banner facility, in which you will coordinate with the internal stakeholders to secure bed assignments for patients coming from the Emergency Department, transfers from other facilities & from home, as well as the internal movement of patients when status changes occur. **This is a Mid-Shift working 2x12hr shifts a week on Saturday and Sunday from 10:00am-10:30pm and requires in-person training at Banner Corporate Mesa.**

CORE FUNCTIONS
1. Acts in conjunction with the house supervisor to manage daily throughput and support the command center for the hospital through surge management. Coordinates with internal personnel of the hospital such as staffing representative, unit leaders & procedural area leaders to manage patient movement. Coordinates with external personal responsible for transferring patient into the hospital from outside agencies to ensure timely acceptance. Maintains list of anticipated needs and projects the eb and flow of the hospital to plan throughput and manage resources.

3. Gathers all information for correct patient assignments and verifies accuracy of that information. Seeks clarification when inaccuracies occur. Follows through with resolving inaccuracies, communicates resolution in real time. Unresolved issues are escalated to appropriate nursing leadership for intervention. Prioritizes the safe transition of patients throughout the placement process.

4. Completes and distributes any ad hoc reports which are necessary for patient throughput management and communication. Collects and logs any data which may be requested, and other duties as assigned.

5. Facility based position with possible multi facility-wide impact on patient throughput, resource utilization and the patient experience. Coordinates with multiple stakeholders, manages conflicting priorities in an environment which may be fast paced and demand attention to detail. Efficiently balances requests for patient beds with available resources which may be limited and under tight deadlines. While providing excellent customer service to other Banner employees and providers of patient care and by maintaining excellent communication with impacted patient units.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.

The position also requires skills and abilities typically gained with 0-2 years of experience in a healthcare office or hospital operations setting, and/or educational background. Must have medical terminology gained by either college credits of experience in a health care setting, excellent verbal and written communication skills, organizational skills and critical thinking skills. Must have the ability to work under tight time constraints and meet deadlines while working on a variety of projects under high demands.

PREFERRED QUALIFICATIONS
Associate Degree preferred.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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