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Service Account Coordinator

3 months ago

Fort Lauderdale, United States Lennox International Full time

Company Overview:
**Lennox National Account Services (NAS), **wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

**Benefits**:
**WE VALUE DIVERSITY**

**Job Description**:
Duties include, but are not limited to:

- Process new orders based on customer requests.
- Track open orders to ensure completeness in a prompt manner.
- Check pricing and verify availability.
- Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.
- Use a computerized system for tracking, information gathering and/or troubleshooting.
- Respond to customer inquiries, as needed, by referring them to published materials, secondary sources or more senior staff.

Qualifications:

- Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
- Excellent written and verbal communication skills, including effective listening skills.
- Ability to learn and understand technical terminology.
- Must be able to work in a fast-paced goal-oriented environment.
- Able to handle multiple tasks, stay organized, and focused on details. Requires limited knowledge of the organization, products, and/or services.