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Customer Service Coordinator

3 months ago

Fort Lauderdale, United States Commercial Roofing Contractor Full time
Job DescriptionJob Description

Costumer Service Representative

Construction/roofing company is looking for candidates for immediate start. Competitive base salary along with quarterly bonuses. Minimum of 2 years of experience within an office environment and customer service is required.

Responsibilities:

Answering the phones and great communication

Data Entry, Maintain Project Files and Database

Organize and update files as needed

Perform general administrative tasks

Responsible for processing all incoming client service, maintenance, and warranty calls in pleasant and courteous manner.

Assigning service tickets to Technicians based on schedule and geographical locations.

Schedule and coordinate service and access to job site locations as needed.

Ensure all information and documentation is properly captured by technicians before processing service tickets into billings.

Maintain the dispatch board / schedule for service work and follow ups.

Perform collection calls on past due billings and other accounting functions as needed.

Process time sheets for the department and coordinate process with Payroll administrator

Follow up on service proposals and with clients as needed and required.

Adhere to the policies and procedures of the company.

Process and document all work in a timely manner.

Process vehicle and safety inspections and generate reporting.

Replenish office supplies as needed.

Perform additional work as directed by management including administrative activities and clerical tasks.

Clerical and administrative paperwork handling

Candidates for this position MUST POSSESS the following skills:

  • Customer Service Management Skills
  • Excellent time and task management skills
  • Excellent phone presence and communication skills
  • Strong learning abilities
  • Strong computer skills to include Microsoft Office (Excel, Word, Outlook)
  • Excellent grammatical and typing skills
  • Detail oriented
  • Self-motivated
  • Strong multitasking skills
  • High school diploma
  • Bi-lingual (Spanish)

Helpful Skills:

  • Construction Industry experience
  • General construction knowledge

Working hours: 6:30AM to 3:30PM, 7:00AM - 4:00 PM, 7:30AM - 4:30PM or 8:00AM to 5:00PM

Comprehensive benefits package including paid holidays, paid vacation, health insurance with dental and vision, tuition reimbursement and incentive bonus based upon performance.

Company DescriptionOur company has been in business since 1994, we operate and treat each other like family. We value a work/life balance approach and treat others the way we like to be treated, with respect, kindness, and professionalism. We are a growing company always looking for like-minded and mission-focused individuals to join our team of successful people. We see people first and consider our team our best and most important asset. Every day is an adventure in our offices and job sites, we also laugh and enjoy working and building things together.Company DescriptionOur company has been in business since 1994, we operate and treat each other like family. We value a work/life balance approach and treat others the way we like to be treated, with respect, kindness, and professionalism. We are a growing company always looking for like-minded and mission-focused individuals to join our team of successful people. We see people first and consider our team our best and most important asset. Every day is an adventure in our offices and job sites, we also laugh and enjoy working and building things together.