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End - User Support Analyst

3 months ago

Clearwater, United States BayCare Full time

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

**Responsibilities**:

- The End-User Support Analyst is a mid-level IS position that is responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system.
- This position works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
- Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
- The End-User Support Analyst is required to participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
- The End-User Support Analyst also provides basic phone support and support of mobile devices. Performs other duties as assigned.

**Minimum Qualifications**:

- Required - 5 years - Computer Related; Or - 3 years - Relevant experience with Associates
- HS Graduate or Equivalent GED

BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals with merit increases, yearly team award bonus, community discounts and the chance to be part of an amazing team and a great place to work

**Facility**:
BayCare Health System, IS Customer Relationship Mgmt-BCHS
*** Location**: Clearwater, FL**

**Status**: Full Time, Exempt: Yes**

**Shift Hours**: 8am - 4pm**

**Weekend Work**: Occasional**
**On Call**:Yes**

**How often will this team member be working remotely?** Never

Equal Opportunity Employer Veterans/Disabled