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Front Desk Agent/night Auditor
3 months ago
Job Summary:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Timings
**Responsibilities**:
- Greet guests with a warm and friendly welcome upon arrival
- Check guests in and out efficiently and accurately
- Answer phone calls and respond to guest inquiries in a professional manner
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns with patience and empathy, escalating issues as needed
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction
- Perform night audit duties as required
Qualifications:
- Previous experience in a front desk or customer service role preferred
- Knowledge of hotel operations and procedures is a plus
- Excellent communication skills, both verbal and written
- Strong organizational skills with the ability to multitask effectively
- Ability to remain calm under pressure and handle difficult situations with professionalism
- Multilingual skills are an asset
- Knowledge of guest relations principles and practices
We offer competitive pay rates and opportunities for career growth within our hotel management team. Join our team of dedicated professionals who are committed to providing exceptional guest services.
Note: All positions must be paid, including internship positions.
**Job Type**: Part-time
Pay: From $12.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
Work Location: In person