Part Time Guest Service Ambassador

4 days ago


Carlisle, Pennsylvania, United States EXCL Hospitality Full time
Job Summary

We are seeking a highly motivated and customer-focused Part Time Guest Service Representative to join our team at EXCL Hospitality. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and sales at our award-winning hotels.

Key Responsibilities
  • Provide exceptional guest service and sales at the front desk, ensuring a warm and welcoming experience for all guests.
  • Execute tasks and systems to support the efficient delivery of guest satisfaction, including sales and reservations, guest check-in and check-out, and guidance for guests in dining and directions.
  • Work collaboratively with the hotel team to ensure seamless operations and high levels of guest satisfaction.
  • Rotate weekend shifts and participate in night shift duties, including billing, inventories, laundry, movement of goods, audits, and other tasks necessary for efficient hotel operations.
Requirements
  • Love of helping people and a passion for delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Capacity to pay attention to details and maintain accuracy in billing and reservations.
  • Ability to navigate a fast-paced environment and adapt to changing situations.
  • Desire to meet and exceed exceptionally high standards of service and quality.
  • Exceptional attitude, high degree of self-motivation, and a willingness to do whatever it takes to make the hotel successful.
  • Flexible schedule a plus for full-time positions.
What We Offer
  • Generous Paid Time Off and Medical Benefits.
  • Monthly Performance Bonus and Travel Discounts at over 3000 Hotels worldwide.
  • A commitment to giving our teams the resources they need to be successful.
Equal Opportunity Employer

EXCL Hospitality is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.



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