Customer Service Ambassador

2 months ago


Carlisle, Pennsylvania, United States EXCL Hospitality Full time

Job Summary:

The Customer Service Ambassador is responsible for delivering exceptional guest experiences at the front desk and ensuring the efficient delivery of guest satisfaction throughout the day. This includes handling guest inquiries, sales, and reservations, as well as providing guidance on hotel amenities and services.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Handle sales and reservations, including phone and in-person transactions.
  • Provide guidance to guests on hotel amenities and services, including dining options and directions.
  • Work collaboratively with other hotel staff to ensure seamless guest experiences.
  • Rotate weekend shifts and participate in night shift duties, including billing, inventory management, and laundry.

Requirements:

  • Excellent customer service skills, with a passion for helping others.
  • Ability to work in a fast-paced environment, with a high degree of self-motivation and flexibility.
  • Strong attention to detail, with the ability to accurately process guest transactions and maintain accurate records.
  • Minimum of 2 years consistent employment experience, with a proven track record of delivering exceptional customer service.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including medical benefits and a monthly performance bonus.
  • Generous paid time off and travel discounts at over 3000 hotels worldwide.

Equal Opportunity Employer:

EXCL Hospitality is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.



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