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Air Export Supervisor

4 months ago

Chicago, United States DHL Full time

**Job Title**: Air Export Supervisor

**Job Location**: Chicago, IL
- We have an exciting opportunity for an AIR EXPORT SUPERVISOR to own and manage customer accounts’ daily operations. This position will be based at our Chicago, IL location.

**Key Responsibilities**:

- Organizes, splits and plans day-to-day work of Export Specialists
- Supervises Customer Service and Operations in the forwarding area (alignment with Gateway booking, pickup arrangement and follow up, planning and follow-up of shipment in the forwarding area and during the transport process)
- Ensures handling of required Export documents according to regulations and internal procedures
- Follows-up shipment status in the Export area and during transport; identifies incidents and ensures resolution of incidents
- Supports Operations and Customer Service in the incident and exception management resolution
- Creates, builds and maintains excellent relationships with key suppliers, internal and external
- Continuously monitors supplier (internal and external) performance and develops improvement plan when required
- Identifies training needs and opportunities to develop a highly skilled functional department
- Ensures that proper implementation of customer has been conducted and collaborates with all Products to ensure successful customer launch
- Interacts with Warehouse, Product, and Global Service Centers, if required

**Skills / Requirements**:

- Extensive knowledge of AFR Export Customer Service and Operations
- Exceptional leadership, communication, and presentation skills
- Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)
- Very strong analytical and decision-making skills
- BA/BS preferred
- Experience with CargoWise a plus

**Why join DHL Global Forwarding?**DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS **TOP EMPLOYER** AND**

**A **GREAT PLACE TO WORK** **

**WHY DOES THIS MATTER TO YOU?**
- It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.
- We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
- And that’s why external organizations have granted us different accolades for our people practices

**Our Vision**:The Logistics Company for the World**Our Mission**:Excellence. Simply Delivered.
- **Our Purpose**:We connect people, improving their lives.
- **Our Values**:Respect & Results
- **Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility**DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**

**Work Authorization**:
**DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.**

**About DHL Global Forwarding (DGF)**:
**DHL Global Forwarding (DGF)** is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.#LI-RL2Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.