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Scheduler and Administrative Assistant
4 months ago
At True Life Center, we are part of the next evolution in mental health care. Our synergistic staff provides compassionate and collaborative care to each patient in a beautiful and serene center in the La Jolla/UTC area of San Diego.
If you are excellent at scheduling, enthusiastic about patient care, and want to be part of a truly unique model of health care delivery, please read on, this job offers an opportunity to see immediate and positive impact of your meaningful contributions, while being part of a growth-oriented team in a truly supportive environment.
Daily responsibilities include:
- Coordinates scheduling of services for our integrative intensive outpatient program for multiple providers.
- Reschedule patients, as needed, per provider recommendations and patient requests.
- Communicates with providers and patients to inform of any delays in scheduling.
- Provides concierge level of care with warmth, professionalism, conscientiousness and depth of information
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Collects patient payment responsibly and accurately prepares daily reporting or payment reconciliation as needed
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Manage projects independently with consistency and reliability through completion, to include tracking and reporting.
- Identifies mistakes and creates new strategies/approaches to prevent future errors.
- Prioritizing tasks to meet deadlines with a strong sense of urgency
- Contributes to a positive work environment, even under pressure
- Comforts patients by anticipating patients' anxieties; answering questions;
- Contributes to team effort by accomplishing related results as needed.
Minimum Qualifications:
- Bachelor's degree in Health Administration, Business, or Communications preferred.
- 1-3 years of experience working in a medical office or healthcare facility with a high level of customer service interaction
- Knowledge and experience with standard office machines, filing systems/EMR, and operating a multi-line telephone
- Ability to communicate effectively and professionally in person, over the phone, and in writing
- Admissions experience is desirable--the ability to explain our patient services and philosophy of treatment to patients in a warm and engaging manner
- Proficiency in Google Docs and MS Office, including Word, Excel, and PowerPoint
Pay: $20.00 - $27.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Medical scheduling: 1 year (preferred)
- Customer service: 2 years (preferred)
Ability to Relocate:
- San Diego, CA 92121: Relocate before starting work (required)
Work Location: In person
